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CryptoLeo Casino - Very Shifty Delays in Withdrawals

56 hours left for 97CourtsTapir to respond.
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Complaint Info

Disputed casino

CryptoLeo Casino
Posted on February 5, 2025

So I made a deposit last week via BTC and upon logging in after depositing I had a bonus which was 50 FREE SPINS. After that the bonus I then had nearly $8000 of playthrough in order to receive my winnings. I completed this playthrough by using a lower bet tlon order to not violate any terms or conditions.

I completed the bonus and luckily made more than the amount I could withdraw so then my balance went down a considerable amount to reflect the maximum amount I could withdraw. $1900 or so.

I then attempt to withdraw and see that I can't unless I verify. I then verify and receive an email stating my account was verified. So, then I place two withdrawals for about $800 and $900 each. They have been "pending" since I attempted to withdraw.

During the next few days I asked support multiple times where my deposit is. Yet no one could give me any actual information until today when support said if I provide proof of funds along with my identity verification again (as I had already done this and received notification that I was APPROVED) I did so again even thought I feel like I should have had to do that. Now several days later my withdrawals are still "pending" and as far as I can tell nothing has changed and I haven't received any follow-up from the casino.

Now if they weren't marketing themselves as having instant withdrawals along with mixed messages from support I could understand but having an actual license and sending emails stating I was verified and could make one of these advertised instant withdrawals just doesn't sit right with me. I've gambled with several other licensed casinos and never had any issues especially when I deposit with Bitcoin.

Please help me get my withdrawals processed in their advertised timeframe and also stand by that my account was verified which is why I was able to request the withdrawal in the first place.

AskGamblers
Posted on February 5, 2025

Dear @97CourtsTapir,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on February 7, 2025

Dear CryptoLeo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on February 7, 2025

Hello,

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

After carefully checking your account, we have noticed that our team had requested screen shot of your crypto wallet. Our team is currently reviewing the documents provided, once there is an update- we will update you.

Best Regards,

CryptoLeo

CryptoLeo Casino Complaints

  • 24 of 25 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,272 USD avg amount

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