So I made a deposit last week via BTC and upon logging in after depositing I had a bonus which was 50 FREE SPINS. After that the bonus I then had nearly $8000 of playthrough in order to receive my winnings. I completed this playthrough by using a lower bet tlon order to not violate any terms or conditions.
I completed the bonus and luckily made more than the amount I could withdraw so then my balance went down a considerable amount to reflect the maximum amount I could withdraw. $1900 or so.
I then attempt to withdraw and see that I can't unless I verify. I then verify and receive an email stating my account was verified. So, then I place two withdrawals for about $800 and $900 each. They have been "pending" since I attempted to withdraw.
During the next few days I asked support multiple times where my deposit is. Yet no one could give me any actual information until today when support said if I provide proof of funds along with my identity verification again (as I had already done this and received notification that I was APPROVED) I did so again even thought I feel like I should have had to do that. Now several days later my withdrawals are still "pending" and as far as I can tell nothing has changed and I haven't received any follow-up from the casino.
Now if they weren't marketing themselves as having instant withdrawals along with mixed messages from support I could understand but having an actual license and sending emails stating I was verified and could make one of these advertised instant withdrawals just doesn't sit right with me. I've gambled with several other licensed casinos and never had any issues especially when I deposit with Bitcoin.
Please help me get my withdrawals processed in their advertised timeframe and also stand by that my account was verified which is why I was able to request the withdrawal in the first place.