Game Error Funds missing

Hello, this incident began 9/17/23 5pm.

Today is 9/26/23

I received $5,000 USDT due to winning a tournament. I received the notification as well the funds were added to my account. I then verified this by looking at the tournament chart. I verified again by contacting customer service as well.

Later down the line I began playing Plinko. One of the Original games they have. I was betting $1.25 USDT. Suddenly my balance went negative - $1,500 exactly when I pressed the Auto play button to stop dropping balls. Prior to pressing the Red auto button I had a balance of $3,750.00.

Suspiciously someone Immediately after they reversed my pending withdrawal of USDT $1,250.00 and left my balance at -$300.00 USDT.

After reporting this they made it clear that they were aware of an error and assured me things would be set back to normal. SCREEN SHOT PROVING THAT AS WELL

I have been waiting over a week and been told initially it takes up to 48 hours and then that it will take more time. Following this 5 days later I was told that I would have a response by the end of the day. Then no more than the end of the day by the specialist. SCREEN SHOTS OF THIS CONVERSATION AS WELL.

Finally I was told that it went to the specialist then to the game creator for review and then I would get a fair result.

After reaching out again 4 days later and today I was asked what case I was referring to and what details do I have to share when supposedly my case was with the specialist under review at that time. Then they respond with I see it now after commenting that they should see this action on my account history if it was actually processed.

After I shared screenshots of the incident in detail of more than 10 screenshots and saved dialogue from each representative then they seemed to get a whole lot more caring and stopped giving me bogus responses that made almost sense from that there was a glitch and I didnt win the tournament. When I went back to look I saw that they changed my name. I have screenshots supporting this. SCREENSHOT SUPPORTING THIS AS WELL.

My wager history and level upgrades concur with my position and are in exact alignment with winning. When I shared that then they again let that bogus excuse go then said wait it will be taken care of and things will be set to normal after they admitted that there was a game error initially which struck me oddly.

My name was hidden at the time of tournament and 4 min later the name of the winners were changed right after I brought to their attention that I was 1st place and I tried to unhid my name but they changed it before I could do so.

After I was told if you won then your account will be credited. I didn’t notice funds in my account until later that day they were issued. So hours went by after this supposed correction and I had the funds still in my account until the game error.

I reached out over a dozen times with the screenshots proving the issue over and over along with bid history and the hash algorithm from the specific games that were in error. To remind you the game history does not reflect I made these bids to cause my account to go negative nor is it possible for me to bid amounts I currently don’t have available. It will say not enough money if you attempt such a thing.

Concluding I reported to them that I needed connection with management or any executive level position to relay the information to be sure it was even processed.

They were reluctant to do so. After asking Several times the representative name Cyril gave me the name Stacy as their manager. To contact this person at their standard email address.

Before this, there was some suspicious activity taking part. Like withdrawals that would not be processed timely and withdrawal requests that I received before the prior one. Also deposits would not appear until I contacted support. As well deposit later made after the initial would be added to my balance but not the previous one.

Finally they said (representatives) that processing withdrawals can’t be stopped or canceled. Yet the withdrawal for $1,250 USDT was stopped immediately after having the status processing for hours.

Along with another withdrawal that was pending for 2.6 LTC for day’(s) plural. They finally decided to cancel and return to my balance. Only the LTC That is.

When I brought this to their knowledge they suddenly processed my 2 pending deposits and cancelled the previous pending withdrawal 2.6 LTC that was taking days to process all at once to make it look like they cared and to distract me from what was really going on. Which brought my balance of LTC to about $263 roughly. When they clearly told me they can’t cancel or process transactions when it’s up to the blockchain. Yet these multiple transactions were processed simultaneously. Deposits and withdrawals. Just to justify what they did with my other pending withdrawal of $1.250 USDT.

I have not played that game in error with the same currency USDT leaving the game history exactly as it was over a week ago. I gave them the bid transaction and screenshot to reflect the truth of the matter as well to relay to the specialist.

So. I’m at a loss of $4,750 USDT in total.

Currently as of today there is still no response or resolution supplied by them. The most recent response is they don’t have one until the specialist contacts me through their chat services or email. Which they have given different information of how I am to receive this response and their fair decision.

I also noticed chats that were deleted.