My account remains active after multiple account closure request

Hello,

I am submitting this complaint regarding my account at CelsiusCasino.

I recently won €959 while playing with my own deposited funds only (no bonuses or promotions were used). Shortly after my win, my account was blocked without warning. I can no longer log in and my winnings are unavailable.

I have contacted customer support multiple times, but they have not provided any specific reason for this action or referred to any term in their T&Cs that would justify the block.

I kindly ask for AskGamblers’ assistance in:

1. Getting a clear explanation from the casino;

2. Reinstating access to my account;

3. Releasing my legitimate winnings (€959).

I can provide proof such as screenshots of deposits, winnings, and support conversations if needed.

Thank you for your time and support.

< personal information removed >

Date of win: 07/10/2025

Hello,

I was scammed by the website https://celsiuscasino.com/.

.A person named @nevozfx contacts you and convinces you to deposit as much money as possible in order to get a bonus. Then, two months after I registered, I won several combined sports bets for a total of €10,500.

Not imagining I was being scammed, I helped a family member in need by emptying my account, since I was expecting to receive that payout. I have absolutely NEVER done anything wrong.

When I tried to withdraw, this contact — who works for them — blocked me everywhere, and I no longer had access to my account.

I only received one response, falsely claiming that I had used “data,” which I formally contest — it was just an excuse to close my account and avoid paying me. I have had no answer from the support for 1 month.

I’m devastated because I deposited essential money, as I was promised that after receiving the bonus, I would be able to withdraw instantly and without any conditions (which turned out to be false). I am self-employed and currently facing financial difficulties. Emotionally, this is extremely hard to handle.

Thank you so much for your help and understanding.

PS: My pseudo is TessaJ

Hello,

My account at Celsius Casino has been blocked and my funds confiscated, with the reason “Opposite Betting.”

I would like to clarify the following:

1. I only used my personal account and played normally with my own deposited funds.

2. I have never used multiple accounts or engaged in any bonus abuse.

3. I request the casino to provide clear and verifiable evidence of so-called “Opposite Betting.”

Hello,

I am submitting a formal complaint against Celsius Casino, which claims to operate under Curaçao license 365/JAZ, allegedly issued by Gaming Services Provider N.V.

I have contacted Antillephone N.V., and they confirmed that licenses such as 365/JAZ, 8048/JAZ, and similar were terminated in 2024. Despite this, Celsius Casino continues to publicly display this license, which I believe is misleading and potentially fraudulent.

In addition to this, the casino currently owes me a total of 49.957424 BNB (~€27,886.23) in player winnings. They refuse to allow full withdrawal, claiming clause 9.6 in their Terms applies.

However, clause 9.6 clearly states that the monthly withdrawal cap applies only if the player’s balance is 10x greater than the total amount of deposits. I deposited a total of 12.118898 BNB on June 14, 2025, and my balance never exceeded the 10x threshold (121.18 BNB).

Despite this, Celsius Casino is limiting me to €1,250 per week, saying it will take 26 weeks to receive the full amount. This is clearly an abusive interpretation of their own rules and an unacceptable delay.

I am attaching:

A screenshot of their license claim on the website

The response I received from Antillephone N.V.

My deposit history and current balance

I kindly ask that you investigate this matter as Celsius Casino appears to be operating without a valid license and refusing to release player funds fairly.

Thank you in advance for your attention.

Best regards,

< full name removed >