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Deposit did not go through


2 years ago

I did my deposit and never went trough on the casino. I try to upload the prove of payment your system does not allow me to upload as well, but the worst thing is sending emails to them talking on the live chat and they are bots and they answer me the same, send email to Suppor­t@c­asi­nos­tri­ker.com, but they never answer me, and they said they cant fix the problem.

Disputed Casino CasinoStriker
Amount €50

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that CasinoStriker management resolved the primer dispute regarding the deposit.

Based on the abovementioned information and taking into account the player's confirmation that all eligible payments were processed and received, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear Askgamblers,

this compliant is now closed at our end. The final decision has been made.

Kind Regards
// Support
User name loyalty-level-2
nice free spins i won 65 in one bonus they took 45 and give me 20, dude insane, please just let it be. take my money is funny to that i dont care anymore, and funny how i discover how people are in casinos. 1 week still no aswer for the emails, nothing, just hope no more people have experience this as me, this is just really bad beahviour
User name
Hi again,

You received a welcome bonus, for which you accepted the terms (40x wager). So after that you lost all your money in the spins.

What do you want the Casino to do for you?

We do understand the frustration from not receiving the founds when you made a deposit. But as this is a third party deposit, from a wallet, we dont control the transaction.

The Casino will send over some 50 Free spins to compensate for the bad experience that you have had. We hope to see you soon and this time perhaps with a better experience.

Kind regards
// Support

CasinoStriker Complaint Stats

Resolved 1 / 1
Avg. Amount $54
Avg. Complaint Duration N/A
Avg. Response Time N/A