Complaint #3 CasinoAndYou

Declined payment again and again

By Muhammad W.

1 month ago

Player ID: 1639309951

Ticket: 9221848

I am filing this complaint for REPEAT FRAUD by CasinoAndYou. They approved my withdrawals TWICE and rejected both without paying.

INCIDENT 1 - 18.04.2026:

1. Date: 18.04.2026 (06:37)

2. Amount: 14800 PKR

3. Status: APPROVED by CasinoAndYou

4. Result: Later REJECTED without payment or consent. Screenshot attached.

INCIDENT 2 - 24.04.2026 to 27.04.2026:

1. Date: 24.04.2026 - New withdrawal 14799 PKR APPROVED

2. Date: 27.04.2026 14:05 - Same withdrawal REJECTED by operator

3. Reason given: "Payment processing error."

4. Result: Funds returned to balance as 14800 Re. I have NOT touched it. Screenshot attached.

PATTERN OF FRAUD:

CasinoAndYou approves withdrawals to show compliance, then rejects them to steal funds. This happened TWICE in 9 days.

OTHER VIOLATIONS:

- Security Team closed Ticket #9221848 on 27.04.2026 without paying approved funds.

- Support sends template "reviewing" replies after approval to deliberately delay.

This violates MGA License rules and the Casino's T&C Section 5.2. This is criminal theft.

Final notice sent to casino: Pay 14799 PKR by 28.04.2026 1:00 PM or I file a complaint with MGA + Pakistan Cyber Crime.

AskGamblers please:

1. Mark as URGENT FRAUD - REPEAT OFFENDER

2. Demand immediate payment from the casino

3. Escalate to MGA for license review

All screenshots attached as proof.

Disputed Casino CasinoAndYou

Reason Declined payment

Amount ₨29599

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @muhammadwaseem,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CasinoAndYou

• Representative

3 weeks ago

Dear AskGamblers Team,

We would like to inform you that the player has now been fully paid, and there are no outstanding funds remaining on the account.

Since the issue has been resolved, we kindly ask you to proceed with closing this complaint accordingly.

Thank you for your cooperation.

Kind regards,
CasinoAndYou Team

muhammadwaseem

• Pakistan

1 month ago

Danny - URGENT UPDATE 02.05.2026

Casino rejected my withdrawal AGAIN today.

1. 12:30 PM - 4800 PKR rejected - "Payment processing error"
2. 01:35 PM - 10000 PKR rejected - "Payment processing error"

Total 14,800 PKR = Same amount that was APPROVED on 29.04.2026

Screenshot attached as proof. Casino is deliberately blocking my approved funds.

Please mark this case as URGENT and escalate to casino management. I will NOT deposit any more money.

muhammadwaseem

• Pakistan

1 month ago

CasinoAndYou Complaint Stats

Resolved 2 / 2

Avg. Amount $53

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

CasinoAndYou Complaints

See all complaints for this casino

Profile issue Unable to verify mobile number due to OTP issue

Hi Askgambler Team,
I would like to highlight the serious issue about my profile on casinoandyou casino. I registered on the site on 03/07/2025 and filled all the details except mobile number because I tried multiple times from multiple devices and different alternative numbers but unfortunately none of the number verified because OTP is not coming in the mobile. I did my first deposit and reached to support because bonus not credited, support team told mobile number field is empty in profile section and they also not able to add the number given by me since it's out of scope. They do not have any resolution over SMS issue and suggested me to write email to support team along with my id proof used for verification. I immediately sent an email to support team but there no any single reply from support team even I sent reminder topup as well . This issue has become serious concern for me since my deposit is still there in my account and I am feeling helpless. I request you to kindly add 'casinoandyou' support team member here to provide the solution since they are not responding me on chat and emails. Thanks in advance.

Resolved