Complaint #1
Casino123
Verification issues
1 year ago
Hi,
I am writing to express my concern regarding the approval process of my documents and the delay in withdrawing my funds. I was asked to provide the following documents for verification purposes:
A photo of my passport.
A selfie with my passport.
A bank statement to confirm my address.
While the bank statement was accepted, the other documents were rejected. I have been waiting for more than two weeks for an explanation as to why my documents were rejected. Despite multiple attempts to contact support, I have not received a clear response.
Please help me to verify my account and withdraw my funds.
I am writing to express my concern regarding the approval process of my documents and the delay in withdrawing my funds. I was asked to provide the following documents for verification purposes:
A photo of my passport.
A selfie with my passport.
A bank statement to confirm my address.
While the bank statement was accepted, the other documents were rejected. I have been waiting for more than two weeks for an explanation as to why my documents were rejected. Despite multiple attempts to contact support, I have not received a clear response.
Please help me to verify my account and withdraw my funds.
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