Complaint #1
Casino Metropol
Locked my account unfairly and confiscated my legitimate winnings
10 years ago
Hello AskGamblers!
last month I won at casinmetropol 6500EURO they requested documents and sent them both my Government ID and my drivers license,after that they wanted my passport and I told them it is not available to me at the moment,i told them I will send it after I renew it,last week they locked my account by saying;
Your deposit of 190 Euro has been refunded to your Neteller account.
As a result of our detailed security checks, it has been decided that you will not be allowed to play on our website. For this reason, your account has been blocked permanently.
Thanks for your cooperation and understanding.
there was no real reason and explanation why they locked my account.
please askgamblers help to get paid as I should!
Manuel
last month I won at casinmetropol 6500EURO they requested documents and sent them both my Government ID and my drivers license,after that they wanted my passport and I told them it is not available to me at the moment,i told them I will send it after I renew it,last week they locked my account by saying;
Your deposit of 190 Euro has been refunded to your Neteller account.
As a result of our detailed security checks, it has been decided that you will not be allowed to play on our website. For this reason, your account has been blocked permanently.
Thanks for your cooperation and understanding.
there was no real reason and explanation why they locked my account.
please askgamblers help to get paid as I should!
Manuel
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