Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Optibet.ee Casino - Refusing to honor active self-exclusion, allow me to deposit and play

RESOLVED
profuze Estonia
Posted on June 16, 2017.

Hello, I issued a self-exclusion with the Estonia authorities. It works on other online casinos, but not with optibet.ee casino. There is no other way to exclude myself from this page. This is taken from their home page:

General Gambling Exclusion is implemented by Estonian Tax and Customs Board (ETCB) according to the legislation of Estonian Republic. There are two ways to apply for exclusion from gambling:

Through X-road (the state portal www.eesti.ee) by logging in with ID-card or internet bank;
Physically in ETCB service center.

I applied the self-exclusion on the 29th of May, but still i can access and play. Please close my access to the account as i have already lost 60€ in 2 days because of this. I would insist a full refund of the money i have lost, since i keep getting back on the site to try and win my money back, and this is also the reason why I issued the self-exclusion.

AskGamblers
Posted on June 19, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on June 19, 2017.

Dear Profuze,

Our support staff is contacting you as we speak.

The issue has been resolved now - you will be refunded.
For your info, there is no record of your complaint with our customer support logs and we only found out about this from the AskGamblers website. That is also why it took several days to react. Our apologies.

PS. In similar cases in the future, please first and foremost - always contact the customer support and they will be able to help you instantly.

AskGamblers
Posted on June 24, 2017.

Dear @profuze,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

profuze Estonia
Posted on June 27, 2017.

I have received the payment and the issue has been resolved.

AskGamblers
Posted on June 27, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Optibet.ee Casino complaints

Have trouble with Optibet.ee Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds