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Casinia Casino - Payment of €40.000 would take 2 years!

RESOLVED
Complaint Info
Disputed casino Casinia Casino
Reason Delayed payment
Amount € 40000
Posted on February 17, 2019

I have won 40000 euros at Casinia casino. I can only withdraw 250 euros per 1 withdraw. They limited me at 2 transactions per week. At this rate, the withdraw would take 2 years. They keep saying that thats the limit, but other players with my vip level get 500 euros per 1 transaction. Its apsolutely insane!

Posted on February 19, 2019

Dear valued customer,

Thank you for taking your time to write this feedback.

We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions. Please, pay your attention to the fact that in accordance with our Terms&Conditions, point 6.12 The withdrawal is carried out according to monthly withdrawal limits taking into the consideration the status of the player on the site.

Also, we want to inform you that your next 2 payments will be processed on 20.02.2019 and 22.02.2019.

Moreover, in cooperation with the Financial Department, we managed to change your withdrawal schedule.

Please, do not hesitate to contact our Live chat in case you have additional queries.

Best regards,
Casinia Casino Administration

AskGamblers
Posted on February 23, 2019

Dear @Iko1992,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 23, 2019

If its 3 withrowals per week, i guess its ok. I am satisfied with that. Thanks

AskGamblers
Posted on February 23, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Casinia Casino Complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 25,665 USD avg amount

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