Complaint #3 Casina Casino

Casino blocked my account after verification withdrawal of 16000 NOK withheld

By Einar H.

5 months ago

Hello,

I would like to ask for your help regarding an issue I am having with the casino Casina.

After submitting all the required documents to verify my account, my account was suddenly blocked by the administrator. I have 16,000 NOK in my balance that I am trying to withdraw, but I am no longer able to access my account or request a payout.

The casino has not informed me that any of the information or documents I provided were incorrect or insufficient. I have also not been given any clear reason for why my account was blocked. Everything happened abruptly, without prior warning or explanation.

I have fully cooperated with the verification process and provided legitimate and accurate documentation. Despite this, my account remains blocked and my funds are being withheld.

I am asking for AskGamblers assistance in contacting the casino and helping me resolve this issue so I can receive my rightful withdrawal.

Thank you very much for your time and support.

Kind regards,
EinarDH

Disputed Casino Casina Casino

Reason Delayed payment

Amount kr16000

Discussion

AskGamblers

• Support Team

5 months ago

Dear Casina Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Casina Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,588

Avg. Complaint Duration 4 days

Avg. Response Time 4 days