Hello. Some time ago I opened an account at this casino using your link. On May 29, I made a deposit, but the money was never credited to the account. I contacted the casino, and they told me that they had not received any money from me. Then I took a screenshot of the wallet to which this casino offered to make a deposit using the cryptocurrency method, and took a screenshot of my transfer, which I made to this address (of course, these two addresses coincided). I was told that they would sort out my question. A couple of days later, I contacted the support service again, and they told me that my issue would be resolved within a week. Another 10 days passed, but no one answered me. Yesterday I wrote to the support service again, but I was ignored again. I ask you to help me understand my situation. Screenshots of the correspondence are attached.
Complaint Info
AskGamblers
Dear @rokita555,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Hello. I'm sorry, I forgot to specify the deposit amount.
I deposited 95.83723 USDT in cryptocurrency, which is approximately equal to 96 US dollars.
Good day @rokita555 and Askgamblers!
My name is Daniel, I am a representative of the Capitansbet platform.
rokita555 please provide your Casino ID and we will try to help you with that deposit. Casino ID can be found by clicking on your profile in the upper right corner of the screen and going to the My profile information.
Hello. I express my great gratitude to Askgamblers for their help in solving my problem. I have just received an email stating that the deposit has been credited to my account. I would like to ask the casino: why did I need to apply to arbitration, and why couldn't the issue be resolved in your chat? Thanks again, my problem is solved. I hope there will be no problems with this casino in the future.
rokita555 We apologize for the delay in accruing a deposit in cryptocurrency due to a technical failure on the side of the payment system - the transaction was not displayed. If you have any problems with the deposit again or have other questions, please contact us by mail: support@captainsbet.org or in Livechat. We will be glad to help you!
My problem is solved. Thank you Askgamblers again for the help.
Dear Askgamblers. This casino refused to pay me for political reasons. Do I need to open a new complaint, or can I try to resolve the issue right here?
AskGamblers
Dear @rokita555,
The AskGamblers Complaint Team is kindly asking you to clarify your latest post, and inform us whether the deposit issue has been solved or not?
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Yes, the problem with the deposit has been solved. I was allowed to make a deposit, but now I am prohibited from withdrawing funds, since my country is on the list for registration and it is allowed to make a deposit, and withdrawal of funds is prohibited, since my country is not on the list for withdrawal. Do I need to open a new complaint about this, or can I describe this problem here?
AskGamblers
Dear @rokita555,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal/s.
Dear Captainsbet Casino,
Please let us know if there are any updates regarding this ongoing complaint and if you could assist the player when it comes to the withdrawal in question.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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