Complaint #1 Captainsbet Casino

The deposit was not credited to my account

By rokita555

2 years ago

Hello. Some time ago I opened an account at this casino using your link. On May 29, I made a deposit, but the money was never credited to the account. I contacted the casino, and they told me that they had not received any money from me. Then I took a screenshot of the wallet to which this casino offered to make a deposit using the cryptocurrency method, and took a screenshot of my transfer, which I made to this address (of course, these two addresses coincided). I was told that they would sort out my question. A couple of days later, I contacted the support service again, and they told me that my issue would be resolved within a week. Another 10 days passed, but no one answered me. Yesterday I wrote to the support service again, but I was ignored again. I ask you to help me understand my situation. Screenshots of the correspondence are attached.

Disputed Casino Captainsbet Casino

Reason Amount not credited

Amount $96

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

2 years ago

Yes, the complaint is resolved. Thank you, Askgamblers.

AskGamblers

• Support Team

2 years ago

Dear @rokita555,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Captainsbet Casino

• Representative

2 years ago

ROKITA555
If you have any questions about the operation of the platform, bets, deposits or withdrawals to Captainsbet, there is Livechat support on the platform itself or e-mail: support1@captainsbet.org.
@ASKGAMBLERS
For our part, we allowed the player to place bets, transferred, at his request, the currency from cryptocurrency to USD. Also, the player was allowed to withdraw the winnings.
Please consider this answer as final.

Captainsbet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $96

Avg. Complaint Duration 20 days

Avg. Response Time 1 day