Registered gave me bonuses for my deposits but they do not pay out

I recently moved to Mexico and found out about Brazino 777 casino. I signed up they verified my email they verified my phone number gave me some bonuses based on deposits which I made.

Once I hit a pretty small jackpot in my mind but $1,000 US Dollars $20,000 pesos whatever they decided to tell me I can't gamble there and that I am supposed to be Mexican citizen and be able to prove on the Mexican citizen.

I'm a resident of Mexico I live here I lease my home here, I have a Visa for residency I have utility bills cuz I pay power here, my one and only lease agreement in the world this year which I have yet none of this was told to me till after I made several deposits and gambled several dollars worth of slot play to only be told that oh we don't have that oh no sorry man we're keeping your money we're not going to give you an explanation and you cannot talk to anybody at our casino.

Just watch out. I've been on AskAmbush for the last 14 years, and this is the only complaint I've ever left.

It's not right. Be careful; this scamsino figure out a way not to pay you.

What hurts the worst is I really love their slot machine lineup, and I was having a great time playing even though I hit a 35,000 jackpot. I played, and I kept playing. When I got down to about 20,000. I wanted to cash out, and they said, " Whoa, whoa, you don't have verification with a Mexican-issued ID and I said, " Well, I have all the other requirements.

I'm an adult. I come to Mexico and gamble at in-person casinos all the time never have any problems I don't use a VPN actually if anything probably a preferred customer of most casinos as I do have a little bit of a slot machine will say love. But the response I got which I've posted in the attached files below that no explanation, they didn't even let me talk to a human. Can't call, can't do anything too bad is all I'm getting.

They then erased our entire conversation, which luckily I have some screenshots of down below.

Stay away; this is worse than Enclave. There's probably not a lot of people who gamble here outside of Mexico, but if you are not from here, don't gamble here, and to the people who are from here, nobody wants to gamble at a place that steals from their players. I have no motive other than being disrespected, not only as a gambler but as a man, by selective scammers.