Complaint #3
Bootlegger Casino
Active Selfexclusion
5 years ago
Dear Sir or Madam,
unfortunately, despite my self-exclusion for the license (MGA/B2C/470/2018), I was able to register, deposit and gamble money at your casino "bootleggercasino.com".
I have excluded myself forever from the casino "bosscasino.com" via the self-exclusion function. According to the terms and conditions this applies to all websites which are operated by Boss Development Limited :
25.4. […] Excluding yourself will affect your account with this Website as well as other websites operated under the same license […] We will use our best endeavours to ensure that, if you have requested self-exclusion from our Website, you will not be able to open a new account with us or any other website operated under the same license. However, in the event that you succeed in creating a new account by supplying false data, using VPN or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our Services will fall on you. […]
But on 09.07.2020 I could register with my identical data (same first name and surname, same mail address, same date of birth and same contact data). So I neither used wrong data nor manipulated the registration.
Unfortunately the player protection system has failed and there was no player protection in this case.
In total, I have suffered a damage in the amount of 450.00€ due to the deposits. The provider has already refunded me 100€, but the damage is still 350€. I have contacted the provider twice and have not received an answer.
Please help me as a as an independent mediator to get my incurred damage of 350€ refunded and to draw the attention of the provider to the missing player protection.
On 15.07.2020 I have already received the information that my account is verified according to the guidelines of the KYC.
Thank you very much for your efforts.
Best regards
Nopayout
unfortunately, despite my self-exclusion for the license (MGA/B2C/470/2018), I was able to register, deposit and gamble money at your casino "bootleggercasino.com".
I have excluded myself forever from the casino "bosscasino.com" via the self-exclusion function. According to the terms and conditions this applies to all websites which are operated by Boss Development Limited :
25.4. […] Excluding yourself will affect your account with this Website as well as other websites operated under the same license […] We will use our best endeavours to ensure that, if you have requested self-exclusion from our Website, you will not be able to open a new account with us or any other website operated under the same license. However, in the event that you succeed in creating a new account by supplying false data, using VPN or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our Services will fall on you. […]
But on 09.07.2020 I could register with my identical data (same first name and surname, same mail address, same date of birth and same contact data). So I neither used wrong data nor manipulated the registration.
Unfortunately the player protection system has failed and there was no player protection in this case.
In total, I have suffered a damage in the amount of 450.00€ due to the deposits. The provider has already refunded me 100€, but the damage is still 350€. I have contacted the provider twice and have not received an answer.
Please help me as a as an independent mediator to get my incurred damage of 350€ refunded and to draw the attention of the provider to the missing player protection.
On 15.07.2020 I have already received the information that my account is verified according to the guidelines of the KYC.
Thank you very much for your efforts.
Best regards
Nopayout
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