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BlueFox Casino - Having hard time with withdrawal for two months

Complaint Info
Disputed casino BlueFox Casino
Reason Delayed payment
Amount $ 1470
Alagrousil Canada
Posted on March 8, 2019

Hello, I would like to say thank you for listening to me. The reason I played at bluefox was because i got an email from askgamblers suggesting to play there. I have deposited there several times before and finnally won 1450 in which i cashed out. this was two months ago. Since then I had to travel 800 km to get a letter from my bank confirming my deposit. Then i had to open an ecopayz account and deposit 20 dollars in there then deposit it from ecopayz to blufox casino which i did. Ive sent numerous emails to both the support and security departments. And have been on chat several times. And have gotten no response.I have provided all my documents and done everything they have asked still no response. I read the terms and conditions and it was supposed to go from pending status to processing in three days this obviously didn't happen. Its still sitting there nothing has changed for weeks. Oh yeah when I deposited the 20 from ecopayz i was told to cancel my withdrawl and then withdraw the full 1470 (1450 I won and the 20 I deposited through ecopayz). When I did this all of a sudden the ecopayz option on the withdraw menu dissapeared. I informed them of this and sent them a screenshot of page. So I withdew through my original debit/credit card and it worked. This is where were at now. No response from them at all. Only through chat. Please help me

< Full Name removed >

Posted on March 12, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 13, 2019

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

Posted on March 22, 2019

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

BlueFox Casino Complaints

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