Cancel withdraw

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @shevchemak,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Shevchemak and AskGamblers Team,

Thank you for bringing this matter to our attention. We highly value customer satisfaction and are happy to provide clarification regarding this issue.

The delay in processing the player's withdrawal was due to an additional review of sports betting activity. This verification was necessary as part of our standard security procedures.

We are pleased to inform you that the review has been successfully completed, no violations were found, and the player's withdrawal was successfully approved on March 21, 2025, at 09:44:48 UTC.

We trust that this explanation clarifies the situation. Based on the above, we kindly request that this complaint be marked as resolved.

Should there be any further questions, please don’t hesitate to contact our support team. We are available 24/7 and always happy to assist!

Best regards,
Bitstake Casino Team

Dear @shevchemak,

The AskGamblers Complaint Team has been informed by casino management that the issue has been resolved. Can you please confirm?