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Bitkingz Casino - Delay in payment for no reason

RESOLVED
Complaint Info
Disputed casino Bitkingz Casino
Reason Delayed payment
Amount $ 6700
Posted on February 16, 2021

I have requested withdrawal of 6700 CAD on Feb 10th, 5AM.

Now it is Feb 12th, 4:30 PM, and the status of my withdrawal request is still pending.

I have received confirmation my account is fully verified, but as for the withdrawal goes, they are delaying payment with no clear reason.

When I spoke to the customer service, they returned same answer saying that they are reviewing, and due to pandemic, they are unable to process withdrawal at speed.

Their website states withdrawal pending period can take up to 12 hours, but it had been 60 hours since I have requested my withdrawal and there are no update.

I feel like they are just waiting for me to reverse withdrawal and spend it all.

Please help me to get this delayed payment issue resolved. I am getting anxious at this point.

Thank you.

Posted on February 16, 2021

Dear S7CHO!

First of all we'd like to thank you for choosing BitKingz to play and we congratulate you with your win. And secondly, we are happy to inform you that your cashout has already been paid out in full according to casino daily withdrawal limits.
We are very sorry for the delays and the waiting time and hope that your further experience at BitKingz will be pleasant and enjoyable.
Have a great day!

AskGamblers
Posted on February 16, 2021

Dear @s7cho,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on February 16, 2021

Hi AskGamblers and Bitkingz support team. I am confirming that withdrawal had been processed!

Thank you for your help Askgamblers team!

AskGamblers
Posted on February 16, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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