Complaint #3 Betwarts Casino

Just delaying payment

By Dilledong

8 months ago

Hi!

I deposited 350€ to Betwarts Casino using Zimpler on 19th of September. I got lucky and won 940.5€ so I decided to withdraw my winnings. I made two requests for withdrawal with Zimpler, 500€ and 440€, but they were both canceled. I contacted the casino and they told me that the withdrawals were canceled by me, which certainly isn't true. I did not cancel either of the withdrawals.

I made two new requests for withdrawals with the same withdrawal method and they were also canceled. This time they told me they were canceled by my payment provider.

I contacted them again. ”While verifying the department in charge, they advised your withdrawal was completed and the funds should be in your account”, they said. Well isn't that lovely? Except that the funds were not in my account. I told them that I had not received any money and I could also still see two pending withdrawals in my profile.

After this they told me that ”your withdrawal request has been succesfully processed and the funds have already been released from our side”. When I checked my casino profile, I could see there was a transaction of 940.5€ ”completed”, but for some reason the payment method was cash. How ridiculous is that!?

To this day I have not received any money from Betwarts casino via Zimpler and certainly not in cash! I have also contacted Zimpler and sent them a screenshot of my transaction history in the casino. Their response was most of my withdrawals were denied by the merchant but I should directly inquire the casino of the missing withdrawal of 940.5€. Betwarts has not replied to my latest e-mail.

Team AskGmblers, please help me get this issue resolved. I have been very patient and given the casino more than enough time to do their job.

Disputed Casino Betwarts Casino

Reason Delayed payment

Amount €940

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dilledong

7 months ago

Betwarts casino did everything they could to make me give up and lose the money I won, but after waiting for a month and sending an endless amount of e-mails, they have finally paid me 940,5€. This complaint can be closed. Thank you AskGamblers for your help!

Dilledong

7 months ago

A quick update again.

I received an e-mail from Betwarts right after I posted my latest update on Askgamblers. They told me that I have now made a request for withdrawal of 940,5€. My balance is now 0,00€ and there is a pending withdrawal of 940,5€ but the payment method is ApplePay Mastercard for some reason. I have never used ApplePay Mastercard and I didn't ask for this method. I don't even have an iPhone.

I really don't think this will work so I contacted their support again. They tell me that Bank Transfer withdrawal is in queue and they aim to process it in three business days.

We'll see how it goes.

Dilledong

7 months ago

The casino has now credited 940,5€ back to my Betwarts account. After this they asked for verification. I sent them all the documents they asked for and my account is now fully verified.

After the succesful verification process I tried to make a new withdrawal. The withdrawal section was not working and had the message ”for withdrawals each deposit amount must be fully wagered”. I have wagered over twice the amount of my deposit so it should not be a problem. I once again contacted their support via e-mail and they asked me to send my full name, e-mail address, IBAN, bank name, bank address and BIC code via e-mail for manual withdrawal. I provided them all this information and they promised that their team responsible for this matter will process this case and contact me soon.

This is where we are now.

Betwarts Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,144

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Betwarts Casino Complaints

See all complaints for this casino

Withdraw delayed and no answer

Hallo, my withdrawal still in process since 8 days and no answer from them. Support or Complaint team don't answer. The live chat is only bots which they send the same answer as always. I don't know why they doing this .

Resolved

€500

Delayed payment of 1500 EUR

I’m having problems with a withdrawal. I made a withdrawal at the casino on the 19th, 20th, and 21st of this month. The withdrawals are still pending. I have asked about the situation via live chat and also sent an email. Nothing has happened, even though they said they might process it quickly. I have a feeling they are trying to avoid paying. A total of €1500 is still pending.

Resolved

€1,500

Payments canceled and then delayed

I made two withdrawal requests for $1000 each at 24-hour intervals.

Their payment time is 3 days from when the requests are initiated. On the third day, they canceled both requests.

When asked, their first email said that the technical issue was at the payment provider's end. The second email said that I canceled both the withdrawal requests.

I can't cancel my own two withdrawals as I was waiting eagerly. If I did, then I would cancel just one and play that money off first before I cancel the second one.

Now, another 3 days have passed after I submitted the second request, but they are not even responding to my emails. I want my winnings into my bank in no time, as they canceled it for a purpose, so I either play them off or they wouldn't have to pay me after the stand down period of 3 days.

Since I didn't cancel the withdrawals, I shouldn't have to wait for an additional 3 days for the second request made. I want the money to be paid asap.

Rejected

$2,000