BetSpace Casino - No Payment 3 months

I won there 4052 EUR beginning of August but they paid only 1552.

When I ask about rest of payment this is their answer

Dear Player,

Kindly accept our apologies for the delay. Please do not worry, your withdrawal has a pending status and your funds will be transferred to your e-wallet account but it will require some time. Please accept our apologies once again. Should you have any further questions feel free to contact us.

Best regards,

BetSpace Team

I kept email them but they stopped replying me this is why I am left with no choice but to ask for this forum help