Keeps delaying payment

Dear @Waltz,

The AskGamblers Complaint Team is kindly asking you to assist the BetMode Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Thank you for the quick response.

I explicitly cannot and will not send sensitive biometric data, proof of address, or financial details via e-mail. This method violates GDPR regulations and exposes me to severe identity theft risks.

Usually casino sites use secure, third-party identity verification providers integrated into their website to handle this sensitive data. BetMode.io currently fails to provide this standard safety measure.

I would propose the following:
Since you are unable to provide a safe, compliant way for me to verify my identity:
1. Refund my deposits immediately to the originating address (amount: 350 USDC).
2. Close my account.

I await your confirmation of the refund.

Thank you for sharing your feedback. We understand how frustrating it can be when a withdrawal is delayed, and we appreciate your patience.

At Betmode, withdrawals are normally processed instantly. However, in rare cases where gameplay activity is flagged as suspicious by our automated security systems, a manual review is required. This process is carried out to protect both players and the platform from fraud or abuse and is not part of our standard withdrawal procedure.

Manual investigations can take additional time because they require verification by multiple internal teams. During this period, customer support may not always have immediate updates to share, which can unfortunately feel like a delay or lack of communication.

We want to emphasize that:

This is not a common issue on Betmode

It is not a recurring problem we have experienced historically

The review process is applied only in exceptional cases, not to regular gameplay or normal withdrawals

Once the review is completed, withdrawals are processed accordingly. We remain committed to being a player-first platform and to maintaining a secure and fair environment for everyone.

Thank you for your understanding.

Dear BetMode Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.