Complaint #6 BetLabel Casino

Lengthy verification process and withdrawal restrictions

By xuweijian

3 weeks ago

Message on forum

I am a customer of Betlabel.

When my withdrawal request failed on April 28th, they required account verification.

On May 1st, I submitted the necessary verification documents to their security department via email. However, after half a month of verification, I have not received a reply from them, and my multiple inquiries to their customer service have yielded no results.

I do not understand why the verification process has taken so long, and I suspect it is a deliberate attempt to delay payment.

Therefore, I am filing this complaint.

Disputed Casino BetLabel Casino

Reason Delayed payment

Amount €6000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

xuweijian

2 weeks ago

Hello, my withdrawal has been successfully processed and the problem has been resolved.

BetLabel Casino

• Representative

2 weeks ago

Hello,

We want to inform you that the player’s account is currently undergoing additional verification by our Security Department.

At this stage, the player needs to wait for the response and further instructions from the relevant team. Once the review is completed, our colleagues will contact the player through the official communication channel and provide the necessary information on the next steps.

Thank you for your patience and understanding.

AskGamblers

• Support Team

2 weeks ago

Dear BetLabel Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

BetLabel Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $4,074

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

BetLabel Casino Complaints

See all complaints for this casino

Withdrawal blocked unable to complete phone verification no support response

I deposited a total of 47 EUR on May 2, 2026 (18 EUR + 29 EUR) and won 1000.32 EUR on BetLabel.

When attempting to withdraw my funds, the casino requires phone/account verification, but their verification system is not functioning properly, and I am unable to complete the process.

Issues encountered:

- Phone verification / SMS code is not being delivered or cannot be completed

- My withdrawal is effectively blocked because of this technical/verification issue

- I have contacted support multiple times via email and other available channels

- Support has either not responded or provided no effective solution

My account is fully registered and includes my personal information, email, ID details, and country of residence.

I have made multiple good-faith attempts to resolve this issue directly with the casino before filing this complaint. Despite this, my withdrawal remains inaccessible, and support has failed to provide a working solution within a reasonable timeframe.

I am only requesting access to withdraw my legitimate balance and for the casino to provide a functioning verification/withdrawal process.

I have screenshots and supporting evidence of all communication, account balance, and verification issues, and I am ready to provide them upon request since the complaint form does not currently allow me to attach files.

Resolved

€1,000