Dear Nadezda and AskGamblers team,
We do apologize for the delayed response, however, we are willing to provide our point of view and explanations of the situation with our Casino terms. The player is not allowed to open an account on the websites owned by HighWeb Ventures N.V. Group since 1st of July 2019 due to suspectedunfair activity.
She was informed on 20 of August that her account is closed in accordance with Bet'n'Spin Casino paragraph 4.6.6. of General Terms & Conditions: "You have not already had an Account closed by us at any of the websites operated by our Group or at Your request under paragraph 33 (Responsible Gaming/Gambling)".This information can be found on the following page: https://betnspin.com/en/terms_and_conditions/
In the first paragraph of our Terms & Conditions there is information about the holding company: "Bet'N'Spin" means Highweb Services Limited (reg. nr. HE326836) of 64 Agiou Georgiou Makri, Anna Maria Lena Court, Office 201, 6037 Larnaca, Cyprus together with its holding company Highweb Ventures N.V. (Curacao reg. nr. 125776)." The identical information is provided on every website, owned by HighWeb. As well as at the bottom of the page, where the most important information provided for the visitors' convenience.
Please note, that there is no such requirement imposed to us by the Curacao legislation to have a list of casinos that are considered under the same owner. The only requirement is to show the dynamic seal that approves that we are regulated by the gaming commission of Curacao.
The player has created the account at Bet'N'Spin after she was informed, that is not eligible to play on websites, owned by HighWeb Ventures N.V.Therefore, the winnings have been rejected and deposited amount of 100 USD has been refunded to the player, this is the amount of her deposit made on 21st of July 2019. If a player struggling to identify if he is allowed to play at the casino, he is always welcome to contact our customer support team before opening an account. Unfortunately, the player didn't contact our support team to clarify if she is eligible to play with us.
Taking into consideration mentioned above, we acted according to our terms.
Please accept our apologies for the delayed answer and let us know if you need any additional information.
Thank you in advance.