Complaint #3 Bet N' Spin Casino

Unfairly canceled my winnings

By Nadezda F.

6 years ago

Hello. I received a letter from Bet N 'Spin Casino that my 415 USD payout request has been rejected.

”According to BetnSpin Casino p.4.6.6. of General Terms & Conditions In opening Your Account, You warrant that You have not already had an Account closed by us at any of the websites operated by our Group.”

I play in several casinos, it is the truth. I have accounts in casinos СasinoIsy, Betnspin, Grandwild. I do not hide it. But I do not understand. What is mean the websites operated by casino group? Why cannot I have according to one account in different casinos? Explain to me. I am not able to check communications between the companies. I am not a lawyer. I am an ordinary player, I have no enough knowledge. I think that casino as stronger and knowing subject had to forbid me registration in casino if I have accounts in other their casinos. Now, when I spent the money and won, they should not block my winning. It seems to me dishonest.

Yours faithfully Nadezda < surname removed >.

Disputed Casino Bet N' Spin Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Bet N' Spin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Bet N' Spin Casino

• Representative

5 years ago

Dear Askgamblers team,

required information has been send.

If you have any questions, or need any additional info, please let us know.

Nadezda

• Estonia

5 years ago

Dear Askgamblers, as you can see, the casino refuses to cooperate with me. Please accept and settle our dispute. I disagree with the final decision of the casino. My rights have been violated. The casino is a stronger entity, so it must monitor the registration process of players and prohibit access if it necessary. I demand compensation or a refund my win.

AskGamblers

• Support Team

5 years ago

Dear Bet N' Spin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation regarding player's account:

- Information about the player's closed account in the other casino brand - detailed explanation, accompanied with evidence if any.

- Information on player's opened account at Bet'N Spin Casino - date of creation.

Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Bet N' Spin Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 7 days

Avg. Response Time 2 days