Hello. I received a letter from Bet N 'Spin Casino that my 415 USD payout request has been rejected.
”According to BetnSpin Casino p.4.6.6. of General Terms & Conditions In opening Your Account, You warrant that You have not already had an Account closed by us at any of the websites operated by our Group.”
I play in several casinos, it is the truth. I have accounts in casinos СasinoIsy, Betnspin, Grandwild. I do not hide it. But I do not understand. What is mean the websites operated by casino group? Why cannot I have according to one account in different casinos? Explain to me. I am not able to check communications between the companies. I am not a lawyer. I am an ordinary player, I have no enough knowledge. I think that casino as stronger and knowing subject had to forbid me registration in casino if I have accounts in other their casinos. Now, when I spent the money and won, they should not block my winning. It seems to me dishonest.
Yours faithfully Nadezda < surname removed >.