Unable to get my account verified and silence from the casino

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

I did indeed receive the funds. Their live chat finally started working and I got a really helpful agent to help me there.
Thank you again AskGamblers and hopefully Belabet is now working well as Dama casinos usually tend to.
Case can be closed.

Dear VORCIRION, We are very sorry for the delay on our part. We apologise for the delay in withdrawing your funds. Our support system has been down for some time and as a result we have experienced some problems.

We understand that this situation is frustrating and inconvenient for you and we want to assure you that we are working diligently to resolve the issue as quickly as possible. Our team is fully committed to ensuring that your funds are withdrawn promptly and that such delays do not occur in the future.



We are pleased to inform you that your funds have been successfully credited. On a personal note, I would like to thank you for your patience, cultural behaviour and loyalty to our brand during this time.

Thank you again for your exceptional behaviour and loyalty. Should you have any further questions or require any assistance, please do not hesitate to contact us.

I did manage to talk to live chat in their sports section (casino's live chat still doesn't have any agents online). But he couldn't help me at all. Just wanted me to e-mail to their support which never answers.
Still no progress anywhere.