I have trouble with verification and withdrawal

Hello!

I have problems with bCasino getting my money out! I send them all documents that they ask me, for every time they need something new.

One week ago they fully verify my account and I make my first withdrawal of 1900euro to my bank account, but the withdrawal comes to AstroPay, I don’t know why, maybe because I make a deposit from Astropay, but I don’t understand why they ask to approve my bank account and I send them all proofs, my bank statement many times.

When I wait for the first withdrawal, they say this is a normal process and when they verify my account all go faster, bu, when I make a second withdrawal they start again asking for my documents, and selfie verification ( but this one they approve before) but + now they ask AstroPay statement, but AstroPay don’t have any statements,

I send them screenshots where they can see deposits made on bCasino site. When I ask for help at live chat, most operators only answer like copy/paste, when I ask, why I need again something verify if already got my first withdrawal, they can’t answer and many times only close chat, then I need to wait for next operator and the same story, at bCasino account still I have more then 12000euros and I want this money get out from this site.

I don’t see where I can upload some documents here