Account under review after big win

“I deposited approximately 4,000 CAD via Interac e-transfer into my Batery Casino account (batery.win) and won a little over 1,000,000 CAD. Several withdrawals were successfull. Starting at 9,999 every 24hrs then the operator dropped it down to 1000 every 24hrs. I managed to withdraw 31,000 before they put my account under review. processed using the same Interac method prior to the win. Immediately after the large win, my account was locked with the message: ‘Your account is currently undergoing a review. Our team is already working on it, and we will try to provide you with a response as soon as possible. Thank you for your patience and understanding.’ No specific reason, or timeline has been provided. request your urgent mediation to release my full 1,000,000 CAD balance without further delays or restrictions.”

I know they can’t release it all at once but I just want to be able to withdraw again. It’s been about 14 days now since my account went into the review stage.

I’ve also had my account verified KYC.

They did ask for another photo of my id + passport name of casino and date. Which I have sent them.

I’ve documented everything with screenshots and downloads