Bankonbet Casino - Delayed withdrawals and verification

Dear 2000KOH ,

Thank you for your patience.

Kindly be informed that the withdrawals on your gaming account was canceled by you on your side and we had never canceled them.

Please also note that in order for us to review your documents you need to send them to suppor­t@b­ank­onb­et.com as we can see that you had told customer support that you had send them to another email.

So kindly send us the requested documents : ID + selfie and proof of address so we can review them.


Best Regards
Bankonbet Team

I have never cancelled them, see attached file. I also uploaded the documents on the website, the kyc-mail and the support mail…
I also recieved an email confirming my verification on friday? See attached file.

I requested withdrawal once again on friday.

Dear 2000KOH ,

Please note that we are still waiting for your documents, we still need ID + selfie and Proof of address , we would kindly ask you to send us the requested documents so we can review them and verify your gaming account.

Best Regards
Bankonbet Team

I have sent them now. To suppor­t@b­ank­onb­et.com

Dear 2000KOH ,

We would kindly ask you to check your verification tab in your account menu and upload the requested documents from there , due to internal procedures we would need you to upload them in there as well , we are sorry for the inconvenience caused.

Best Regards
Bankonbet Team

Dear Bankonbet,

I contacted your live-support yesterday to inform you that the askes photo of the credit cards used is impossible to provide, as they are virtual single-use cards. This means all information will be deleted after one use. The creditcard numbers however can be seen on the uploaded transactions.

Dear 2000KOH ,

Please be informed that we are checking your issue regarding the virtual cards with relevant department and we would get back to you as soon as we have any news from them.

Best Regards
Bankonbet Team

Thanks. As I’ve seen you have rejected the transaction documents, I’d like to inform you that as they are single-use cards there will only be one transaction on the cards. Which is to you.
Thanks, just let me know if you need anything else.

Dear 2000KOH ,

Thank you for your patience.

We would kindly ask you to provide us with the transaction history of the both cards showing the deposits (revolut statement in PDF ) and the cards used and we can match the ownership .

Best Regards
Bankonbet Team

Dear Bankonbet,

I have now uploaded both transaction documents on the the website. They are pdf’s from Revolut which shows the cardnumber used underneath the transaction. You will find that they are the same ones used for deposits to you.

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear 2000KOH ,

Kindly be informed that we are checking the documents that you had uploaded and we would let you know if we can accept them as soon as possible.

Best Regards
Bankonbet Team

Thanks, hoping for a solution soon.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear 2000KOH ,

Thank you for your patience.

Kindly be informed that we are still waiting for you to upload for bank statement from *****7997 + CCs 535617******3824 ; 535617******8513 and to kindly login in your gaming account without VPN .

Best Regards
Bankonbet Team

Dear @2000KOH,

The AskGamblers Complaint Team is kindly asking you to assist the Bankonbet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear Bankonbet, I have now uploaded everything I have to upload. ID, adress, selfie, selfie with your website in background, IP-adress.
Bank statements from all cards. As I’ve mentioned before the two credit cards were virtual single-use cards. They seized to exist after I deposited therefore I cant upload pictures of them, but they are in the statements as well.

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear 2000KOH

Thank you for your patience.

Kindly be informed that we are still waiting for you to upload transaction history of the both cards showing the deposits (revolut statement) and the cards used so we can match the ownership .

Best Regards
Bankonbet Team

I have now uploaded the statements from Revolut. It has my name, IBAN and the transaction to you. As I said numerous times the cards themselves dont exist anymore.

Dear 2000KOH

Please extract "card ownership statement " from Revolut . It should show all cards which you had used with Card numbers and exp. date visible and upload them.

Best Regards
Bankonbet Team

I have tried this and also contacted Revolut about it. The card ownership statements only show your physical cards and virtual debit cards. They dont show the single-use cards.

Dear 2000KOH

We are happy to inform you that your gaming account is now verified.

Best Regards
Bankonbet Team

I can confirm that the account has been verified and that I have receivd 1/3 pending withdrawals. Thank you all.