Casino Complaints

Unable to withdraw funds using any method following account verification


1 week ago

For the past few days, I have been unable to withdraw money from the casino using any available method.

The casino claims they have been experiencing payment issues for several days; they emailed me asking for my details to process a manual bank transfer.

After I provided the requested information, they stopped responding to my emails, and I still cannot withdraw my funds.

Live chat support is unable to help.

Disputed Casino BangaWin Casino
Amount zł2500

Discussion

28 hours left for r59d4yc62r to respond.
User name

Dear @r59d4yc62r,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers Team,

Thank you for reopening the complaint.

We would like to confirm that the matter has now been resolved. As the player was unable to complete the withdrawal through the available payment methods, we arranged a manual payment of the outstanding funds directly to the player.

The payment has been completed successfully, and the case has been resolved amicably with the player.

We kindly ask the player to confirm receipt of the funds so the complaint can be marked as resolved.

Best regards,
BangaWin Casino Team
User name

Dear all,

This complaint has been reopened as per BangaWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear BangaWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BangaWin Casino Complaint Stats

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