Complaint #1 Awbit Casino

Failed responsible gaming

By Hehe123

1 year ago

I have played with Awbit casino. I asked them to close my account due to responsible gaming and they didn't close it. I needed to send another email where I was requesting to close my account again after three days. I was able to deposit 800e there after my first request. I made the request 21st of October and I have been able to play 800e on 24th of October. I used also self-exclusion from my account which I was able to do it by myself but that is only 24hours. I closed my account immediately when I made the request to casino to close my account, but it was opened after 24hours and I was able to play again. I am really tired of casinos not taking responsibility for responsible gaming

Disputed Casino Awbit Casino

Reason Refund declined

Amount €800

Discussion

AskGamblers

• Support Team

1 year ago

Dear Awbit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Awbit Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $3,075

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Awbit Casino Complaints

See all complaints for this casino

Waiting for my withdrawal 5000 EUR since last week

I made a 5000 euro withdrawal a week ago.

The casino asked me to confirm my account and I sent all the necessary documents: proof of address (my electricity bill), proof of income, evidence of my deposit at the casino, a passport photo, and my biometric data.

However, the website shows that the documents are missing, but I can't click anywhere to send them through the website. When I try to upload a photo of my passport again (I already did it last week), the website says that it's already used.

I sent all my documents to the Casino again with email. They haven't responded.

I have also contacted customer support three times by email, but I haven't received any response since 4 days ago when they just informed me that some of the documents are missing. The customer support chat is never active when I try to contact them that way.

What can I do?

Unresolved

€5,000