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Casino refuses to payout even after wagering


I registered at AmorBingo Casino through a link from Askgambler. After registration I received 20 freespins at Starburst and I won apx £5. I continued to play a couple of rounds on Starburst and then went to the bonus section to check the wagering requirement. At that moment I had £172 left to wager.

I played for 30-60 minutes and the balance was £114 when I completed the wagering requirement.

Now I couldn't play more as the balance went to zero (even though the site said that I had it as bonus winnings). I couldn't do a withdrawal either.

I figured that I had to do a deposit to be entitled the winnings. I contacted the customer services and they told me that the money now was play money to use in their bingo section. So even if I made a deposit at this point I wouldn't get the winnings from the freespins anyway.

If I had made a deposit when I had wagered 95% of the freespins winnings. Then lost the deposit and then played through the 5% that was left I would have been able to withdraw it.

I think this is misleading. I wouldn't waste the time to wager the winnings if I'd new that it would turn into play money...

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name
Okay, I'm glad we found a solution for this.

Regarding the communication, we will strive to get better to avoid a situation like this again. We are working on a completely new bonus structure where the rules are even easier to understand.

Have you received the extra 20 Starburst free spins that we assigned to you Wednesday?
User name
Yes, all your winnings on aberrant games, which is not only bingo, but all games that are not Net|Ent and microgaming, can be withdrawn after a deposit.
User name loyalty-level-2
Ok, so now I won £42 in the bingo section with the play money. I guess that's better then nothing.
So... We can close this case. I still think that you're bad at communicating the rules though.

AmorBingo Casino Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 11 days
Avg. Response Time 18 hours