So I joined Amber Spins and made a few deposits and ended up winning £2450.00. I withdrew it in two parts. £420.00 and then £2,050.00.
I submitted the withdrawal on 13/01/23 and then was met with KYC regulations which I had no issues with and sent all required documents. I then went to login to check the status of my withdrawals only to discover my account was blocked. They told me I was temporarily suspended due to being self excluded (not true, but ok), but my withdrawals would be paid.
I received an email on 13.01.23 (attached) confirming that £420.00 was paid to my VISA, and that £2,050.00 would be submitted for processing. It is now 23.01.23 and I have still not received any payment for the £2,050.00 withdrawal.
I have emailed them five times without a single response back.
I attempted to call their customer service number but they were completely unhelpful and just fobbed me off to say it is not something they could update me on via phone and I’d have to email (which I had already explained have done many times without a response).
I have submitted an official complaint via email to them directly too, although I doubt they will care or respond either.
If they had just told me there was a delay I would be fine but there has been zero response, so I can only assume they have decided to steal my withdrawal money.