Complaint #20 24Bettle Casino

Account verification taking too long

By Daniel L.

9 years ago

Message on forum

Hi

I did a withdrawal request on Friday April 14th. On monday i sent a mail asking when the withdrawal would be processed. They then replied that i needed to provide them with documents. I sent in all the documents on monday April 17th

After this there has been total silence. It has now gone 4 days since i sent all documents.

I have contacted them on chat but i get the same answer "They will look at your documents shortly, we cant give an exact time"

I have also sent them mail but there i have recieved zero replies.

I have played at alot of casinos and verification time has been anywhere between 1-24 hours. But never 4 days.

Disputed Casino 24Bettle Casino

Reason Verification issues

Amount €5000

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payments.

Thank you all for your cooperation.

Vasy79

• Sweden

9 years ago

Hi

Today i recieved my first payment. The second one will be sent out on May 12th

I will response here as soon as i recieve my last payment, then we can close this complaint.

AskGamblers

• Support Team

9 years ago

Dear @Vasy79,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

Vasy79

• Sweden

9 years ago

Hi

I have now recieved a mail stating that €2500 has been paid out today and the other €2500 will be paid out May 12th.

I will keep this complaint open until the second withdrawal has been processed

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

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24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

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Now for two days I have sent many messages and they dont answer anymore.

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After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

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