Account lockout, investigation pending for weeks

Hello. Im writing this to inform you of this EveryMatrix casino that delays my payment intentionally (7.548$) by having a feature on their end that turns the withdrawal option off for their customers. They seem to claim that its an "error" (We are currently unable to process your request, we are working on getting this resolved as soon as possible [SYS_1101) when you try to make a withdrawal but this is false information. They simply do not have the funds it seems to pay out their customers. I have tried to go on chat to clarify this and they state that its an error that will be solved soon. It has now gone 11 days and im still not able to make a withdrawal! And still to this day they have not resolved this withdrawal "error". It is apparently just a hoax as I have done some research and learned of how some EveryMatrix casinos handle this with the same fake error message which is an option they turn on their site to stall and delay payments simply because they dont have money to pay out to their customers. Even today, as I went on chat to solve this, they still claim its a "technical issue", which is a lie, and they refuse to help out and be responsive. They just ignore their customers on their own chat and dont even give out proper information. No casino has a technical issue for 11 days that inhibits their customers from making a withdrawal. It is just unbelievable how casinos can play around with people's money and do as they like without immediate repercussions.