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770Red Casino - Account locked with 800GBP, no help from support

UNRESOLVED
centurio007 Germany
posted on October 13, 2015.

Hi ,
i found a nodeposit here at 770red. after i met playthrough requierments i was pleased to deposit to play further. so i deposited 25gbp with 200% bonus and fullfilled again requirement ending at 800gbp. 2weeks ago i requested withdraw and nothing happend . they did not send any mail even not for verification . i wrote emails and tried to contact livechat but the chat never opened. so today account frozen. need help . dont know what to do pls btw the only thing i got was promo with another users details including password. i told that this is not my account. i was also at 770red for the first time.

AskGamblers
posted on October 17, 2015.

Dear @centurio007,

Any update regarding your complaint? Thank you.

centurio007 Germany
posted on October 17, 2015.

nothing. i write an email every 2 days . also i wrot eto gorillacasino, seems to be the head of this casinogroup, but i am still ignored. livechat not available at 770red for me