I signed up to unibet on 18/03/2017, and proceeded to deposit £100, i accepted there casino welcome bonus of a 200% deposit match and played on the slot game big bad wolf, after i played through the wagering requirements, i placed a withdrawal for £2119.50, when the withdrawal didn't go through i checked to see if they wanted any verification documents from me, the website said that they didn't need anything from me, so i contacted live chat they told me that they was doing some internal security checks, the day after i received a request for verification documents, to which i sent what was available to me, and they asked for more documents, so i sent them more, they then sent me an email me on 6/6/2017 quoting the following " In regards to your account, it was again reviewed by the accounts team, but at this time we cannot reopen it for you at all. As per the terms and conditions on the website, 3.2
a. decline to open a Unibet Account and/or to close an existing Unibet Account without any explanation whatsoever;"
i have now today sent them another email with all the documents necessary to verify my account once again, consisting of, my drivers license, my drivers license next to my face, a picture of the front and back of my signed bank card used to deposit, and a picture of a bank statement i acquired from my natwest bank account dated recently.
i later today received the following email,
Thank you for contacting Unibet support!
In regards to your account I can confirm it had been reviewed by the relevant department who confirmed it cannot be reopened.
You were informed on the 6/6/17 by another agent that the account is closed and the funds are to remain frozen. Unfortunately I cannot add anything further to this.
As per our terms and conditions on the website - 3.2 (a)
a. decline to open a Unibet Account and/or to close an existing Unibet Account without any explanation whatsoever;
That is the final decision based on their behalf and we cannot put forward another request to reopen the account.
Thanks and please do not hesitate to contact me if I can be of any further assistance.
they have literally stole the money i have won, despite the fact that i have played with-in the terms and conditions and sent them everything as required by the UK gambling commission to satisfy regulations with regards to KYC verification checks, and they have not gave me a single reason as to why they have "frozen" aka stole the funds in my account, they only quoted a reason that they are allowed to close my account and this does not give them the right to confiscate the money in the account at the time of closing.
could you please assist me in claiming the money which is rightfully mine, thanks.