Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal pending for 45 days despite being marked paid out


user_avatar badge
By Arjun08
3 months ago

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

Disputed Casino 4raBet Casino
Amount ₹37226

Discussion

61 hours left for 4raBet Casino to respond.
User name loyalty-level-1
Dear AskGamblers,

My bank has informed me that they require an official response from 4raBet's payment provider, signed and stamped, confirming that the payment was actually transferred to my bank account.

Please ask 4raBet to provide this official confirmation or other signed and stamped proof from their payment provider. Until then, my bank cannot verify that the withdrawal was credited.
User name
Hello Arjun08,

We’ve checked your account and confirmed that withdrawal 3xigFM­Mhz­VZU­UYC­YrD­APT­Ybv­6hM­xxu93 was successfully completed on our side with UTR 644471731045.

If the funds haven’t reached your account yet, we are ready to investigate this further. However, we still need a couple of documents from your end:

A bank statement (with an official stamp) up to today.

The bank's official written response or email thread about this transaction (as a PDF).

These details will allow our Finance Team to contact the provider directly and locate your money as quickly as possible. Thank you for your cooperation!
User name

Dear all,

This complaint has been reopened as per 4raBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-1
Dear AskGamblers,

My bank has informed me that they require an official response from 4raBet's payment provider, signed and stamped, confirming that the payment was actually transferred to my bank account.

Please ask 4raBet to provide this official confirmation or other signed and stamped proof from their payment provider. Until then, my bank cannot verify that the withdrawal was credited.

Thank you.

4raBet Casino Complaint Stats

Resolved 34 / 34
Avg. Amount $249
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino
Withdrawal amount not received

Hello AskGamblers Team,


I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.


My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>


Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.


The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.


Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.


My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.


I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.


Thank you for your assistance in mediating this dispute.

Status rejected Rejected
₹450,000