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Withdrawal pending for 45 days despite being marked paid out


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By Arjun08
4 months ago

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

Disputed Casino 4raBet Casino
Amount ₹37226

Discussion

71 hours left for 4raBet Casino to respond.
User name loyalty-level-1
If really transaction made show me the proof of transaction my dear 4rabet fraud.
User name
Dear Arjun08,

We have completed all available checks regarding your withdrawal under token 3xigFM­Mhz­VZU­UYC­YrD­APT­Ybv­6hM­xxu93. The transaction was successfully processed and paid out from our side, and the payment confirmation has been attached for your reference.

If the funds have not yet appeared in your bank account, please contact your bank directly and share the attached payment confirmation with them. This will allow the bank to trace the transaction and clarify the current status or location of the funds.
User name loyalty-level-1
The receipt you sent appears to be invalid and cannot be verified. Please provide a genuine transaction receipt or official payment confirmation showing all the necessary transaction details, including the transaction ID/UTR number, date, time, amount, and payment status. We will only consider the payment confirmed once the transaction has been verified.
User name
Dear Arjun08,

We have completed all possible checks regarding your withdrawal under token 3xigFM­Mhz­VZU­UYC­YrD­APT­Ybv­6hM­xxu93.

The withdrawal was successfully processed and paid out from our side. We have also attached the transaction confirmation showing the successful payout for your reference.

If the funds have not reached your bank account, please contact your bank and provide the attached payment confirmation so they can trace the transaction and clarify the status of the funds.

4raBet Casino Complaint Stats

Resolved 47 / 49
Avg. Amount $204
Avg. Complaint Duration 19 days
Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.
So far, 23 out of 23 complaints in this category have been resolved.
This operator's average complaint duration is 19 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino
Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487


Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.


Thank you.

Status solved Resolved
4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

Status solved Resolved
₹1,000
Rs 3000 UPI deposit not credited since 2 September
Hello AskGamblers Team,

I am filing a complaint against 4rabet regarding a ₹3,000 deposit that has not been credited to my 4rabet account.

I made the payment on 2 September 2026 at 07:46 PM through UPI. The payment was successfully completed, and my payment receipt clearly shows:

Amount: ₹3,000
Date: 2 September 2026
Time: 07:46 PM
UPI Ref No. / UTR: 313792527899
Payment Status: Paid Successfully

However, despite the successful payment, the ₹3,000 deposit has still not been credited to my 4rabet account.
I contacted 4rabet Support regarding this issue and provided the required payment proof and UTR. Initially, I was asked to wait for the investigation, and I was told that the issue could take up to 10 business days.

I waited for the requested period, but the deposit was still not credited.

After that, instead of resolving the issue, 4rabet informed me that my case had been urgently escalated. They provided the following escalation reference:
Escalation ID: ES-45987312

They then told me that the urgent escalation would take another 3–5 business days to review and resolve.

I have already waited a considerable amount of time for a ₹3,000 deposit that was successfully paid. I have also provided the UPI transaction proof and UTR, but the issue remains unresolved.

What I am requesting from 4rabet

Please properly trace the ₹3,000 transaction using UTR 313792527899.
If 4rabet/payment provider has received the funds, please credit ₹3,000 to my 4rabet account immediately.
If the funds were not received, please provide a clear explanation and arrange a refund to the original payment source.

I am attaching the payment screenshot showing that the ₹3,000 payment was successfully completed on 2 September 2026, along with screenshots of my communication with 4rabet regarding the investigation and urgent escalation.
I request AskGamblers to assist me in obtaining a proper resolution from 4rabet.

Thank you
Status rejected Rejected
₹30,000
Two deposits have still not been credited to my gaming balance

Dear 4rabet Support Team,


I am writing to formally lodge a complaint regarding two separate deposits that were successfully debited from my bank account via PhonePe but have still not been credited to my 4rabet gaming balance.


Furthermore, I have tried contacting your support team multiple times on Telegram, but I am repeatedly given the exact same automated, generic responses with no actual resolution to my problem. Because your chat support has failed to assist me, I am escalating this via here.Please find the complete verification details for both successful transactions below:


Transaction 1:

  • Date & Time: 05 Sept 2026, 01:36 AM
  • Amount: ₹9,999.36
  • INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
  • Receiver UPI ID: XXXXXX6308@pthdfc
  • PhonePe Transaction ID: T2609050136191493701719UTR / Reference Number: 628379507174
  • Status: Successful / Debited


Transaction 2:

  • Date & Time: 06 Sept 2026, 03:55 AM
  • Amount: ₹4,999.29
  • INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
  • Receiver UPI ID: XXXXXX3796@ptyes
  • PhonePe Transaction ID: T2609060355420328121514UTR / Reference Number: 015621537653
  • Status: Successful / Debited


I have attached the original screenshot receipts for both transactions as absolute proof of payment. Since the funds have left my bank account and the UTR numbers confirm successful transfers to your payment gateways, please stop sending automated replies.


Manually verify these UTR numbers with your finance team and credit the total amount to my account balance immediately.


I expect a human response and a swift resolution to this matter.

Status solved Resolved