Complaint #50 4raBet Casino

Withdrawal pending for 45 days despite being marked paid out

By Arjun08

1 month ago

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹37226

Discussion

AskGamblers

• Support Team

19 hours ago

Dear @Arjun08,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document: An official response from the bank regarding this transaction, preferably requested via email, with the complete correspondence provided in PDF format has already been sent to the 4raBet Casino team accordingly as well.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Arjun08

4 days ago

Dear 4rabet Support,

Please find below the official response received from Kotak Mahindra Bank.

The bank has confirmed that:

- My account has no restrictions for receiving funds.
- The amount of ₹37,226 has not been credited to my account.
- I have been advised to contact the remitter's bank for further investigation.

Kindly trace this transaction with your payment provider or remitting bank and provide an update on the status of my withdrawal. Bank statement is attached herewith in pdf password is (984799731)

Thank you.

4raBet Casino

• Representative

4 days ago

Dear ARJUN08,

We have received an update regarding your withdrawal request and would like to inform you that withdrawal 3xigFMMhzVZUUYCYrDAPTYbv6hMxxu93 has been successfully processed.

UTR: 644471731045

At this stage, we kindly ask you to contact your bank and provide the UTR number above so they can trace the transfer and verify its current status within their system.

If the bank is unable to locate the transaction using the provided UTR, please send us the following documents so we can continue the investigation with the payment provider:

A bank statement covering the period up to the current date, issued or certified by the bank.
An official response from the bank regarding this transaction, preferably requested via email, with the complete correspondence provided in PDF format.

These documents are required for any further escalation and review with the financial institutions involved.

Arjun08

1 week ago

Dear Askgamblers team, please reduce the response time, as my withdrawal has been pending for 70 days. I have no patience left to wait anymore.

4raBet Casino Complaint Stats

Resolved 23 / 23

Avg. Amount $327

Avg. Complaint Duration 21 days

Avg. Response Time 2 days

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