Complaint #28 4raBet Casino

Withdrawal of 73300 pending since 28 November

By Amarjit Kumar S.

9 months ago

"I am reporting a missing withdrawal of ₹73,300 from 4raBet, which was initiated on 28/11/2025.
The operator marked the status as 'Paid Out' and provided a receipt with Reference ID 25332/268312, but the UTR field in that receipt is blank. My bank (Airtel Payments Bank) officially confirmed via email on 03/01/2026 that this reference number is not traceable and no funds have been received in my account.
I have already submitted the bank's written confirmation and my full statement to 4raBet multiple times, but they continue to give me automated replies asking for 'patience'. It has been nearly 60 days of waiting. I request AskGamblers to intervene as the operator is providing invalid transaction details and withholding my funds."

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹73300

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following a careful review of recent information our management received by the player himself, the AskGamblers Complaint Team has reasonable grounds to suspect that the player's claim is not justified and valid enough.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

4 months ago

Dear AskGamblers Team and 4raBet Casino,
Thank you for your response. However, I completely reject this explanation regarding the 11-digit internal reference number 25332/268312.
Official Bank Verification Already Provided: I have already uploaded an official, certified confirmation letter from my bank branch. The bank management has clearly verified that no transaction exists anywhere in the banking system with this 11-digit slash-format reference number.
Standard Banking Rules: In the Indian banking system (IMPS/NEFT/RTGS), a successful transfer always generates a standard, traceable 12-digit UTR number. A third-party internal gateway reference number cannot be used by a local bank branch to trace missing funds if the money never reached the banking network.
The Casino's Own Receipt is Blank: The receipt provided by the casino clearly shows that the "UTR NO.:" column is completely BLANK. This proves beyond doubt that while an internal request was initiated, the actual banking transaction failed, and no real UTR was ever generated.
Since my bank has already officially confirmed non-receipt after 6 months, and the casino cannot provide a valid 12-digit banking UTR, the funds are clearly stuck on the casino's payment gateway side.
I kindly request the AskGamblers moderator to instruct the casino to cancel this failed transaction and immediately refund the amount of ₹73,300 back to my 4raBet gaming wallet so I can withdraw via an alternative method.

4raBet Casino

• Representative

4 months ago

Hello Amarjit Kumar, we understand your concerns regarding the withdrawal. After additional verification, we can confirm that the payment was processed successfully and the transaction reference provided for this payout is 25332/268312. Please note that reference numbers may vary in format depending on the payment method used and are not always presented as a standard 12 digit UTR. If the funds have still not been reflected in your account, we kindly recommend contacting your bank and providing the reference number for further tracing. Please contact 4RABET Support via Telegram @help4rabet_support_bot or email [email protected] for further assistance.

Inactive user

4 months ago

Dear AskGamblers Complaint Team,
My issue is not resolved.

The casino has finally provided a receipt screenshot from "PRIME CO-OP BANK LTD" through their live chat. This receipt clearly exposes the entire issue and proves that the casino has NOT provided a valid banking UTR number.

Please review the attached screenshot carefully:
1. The number "25332/268312" is explicitly printed as the "Reference ID".
2. The field for "UTR NO.:" is completely BLANK on this receipt. No actual banking UTR was ever generated for this NEFT transfer.

This perfectly matches the official clarification letter from my bank, which confirms that "25332/268312" does not exist as a transaction reference in the banking system.

It is now undeniable that the transaction either failed or remained incomplete at the sender's bank (Prime Co-op Bank), and the funds never left their system.

Since the casino has failed to produce a valid, standard 12 Digit UTR number, I request the AskGamblers Team to reject their claims and order an immediate REFUND of ₹73,300 back to my gaming wallet.

4raBet Casino Complaint Stats

Resolved 52 / 56

Avg. Amount $201

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 25 out of 25 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

Withdrawal in processing since 3 days

Hi, I withdrew an amount of 48500 INR from 4ra bet on 16th oct 11:02PM and its 19 oct 11:48PM right now when im writing this, I haven’t received my withdrawal yet and its still showing in processing on the website and when I reach out to customer support they just say that there is a delay on payment systems end and they are trying their best to make my withdrawal successful and then just end the chat.

Please help me with this issue and make my withdrawal successful, and help me receive my funds. Thanks.

Here I'm attaching a screenshot of the withdrawal.

72h left

₹48,500

Deposits still processing

Dear AskGamblers Complaints Team,

I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.

Transaction 1:

Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi

Transaction 2:

Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store

Total pending amount: ₹3,999.90

The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.

I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.

I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.

I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.

I am attaching both payment screenshots as evidence and can provide previous support conversations if required.

Thank you for your assistance.

4Rabet Username and email < removed and sent to the casino >

Resolved

₹3,999

Deposit not received in amount of 4500

Deposit not Receive
Amount 4500
Date 10 October 2026
UTR: 561904002975
but the amount has still not been credited to my account. Please check my transaction details and investigate this issue as soon as possible.
I kindly request you to verify my payment and credit the missing deposit to my account as soon as possible.

UUID
5232cfb5-3fea-43bf-a268-6a67d010e407
ticket: SUP-2008804

45h left

₹14,000

Deposit of 10k not credited in casino account

Hello,

My deposit of ₹10000 is still not credited after more than 2 days.

Account UUID: bf3daf2f-22b8-4716-b5d6-7af9afa8f89e

I am attaching:

Payment success screenshot

UTR / transaction ID

I have checked the with they said payment was successful. Please credit the amount immediately or process a refund asap.

68h left

₹10,000

Urgent withdrawal refund

Hello,
I am writing this to report a serious issue with my withdrawal on 4rabet.My UUID b88f8887-f2f8-42dc-bf67-5b0d5827d43c My withdrawal request of ₹7,500 INR has been stuck and is showing "under review" for more than 980hours (over 40 days).
According to their support agent (Raj Kumar), the withdrawal has been approved but they are delaying it under the excuse of "manual processing by the support team." This is completely unacceptable. No payment gateway takes 40 days to process a transaction.
Here are my official transaction details as provided in the chat:
• Withdrawal Amount: ₹7500.00 INR
• Assigned Ticket Number: SUP-1840071
• Withdrawal Token: SdVaeVvqmlWBfNNjo7Yim0naNuDehZNX
I have already provided all the details, but there is no real action, only automated replies. I request the 4rabet management to look into this immediately and release my money

Resolved

₹7,500

4Rabet 100000 INR Withdrawal Not Received for Over 90 Days

I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.

68h left

₹100,000

49998 Deposited via UPI Wallet Not Credited and No Refund Received

I am writing this review after repeated failures to get my deposit credited to my 4rabet account or refunded back to my bank account.

On 10 August 2026, I completed two separate deposits via UPI to the assigned payment receiver details provided by 4rabet:

Transaction 1:

Amount: ₹29,999.80
UPI Reference No. (UTR): 622223780680
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 10:47 AM

Transaction 2:

Amount: ₹19,999.05
UPI Reference No. (UTR): 622224968109
Receiver UPI ID: boim-475735566908@boi (Mohammad Sajan)
Date & Time: 10 Aug 2026, 11:59 AM
Total Amount Transferred: ₹49,998.85

4rabet Registered User ID: b04a7634-6f3d-4197-b410-685c004da1e8

Both transactions were debited successfully from my bank accounts, and the UTR numbers confirm successful delivery to the recipient. Despite the payment being completed, neither amount was credited to my 4rabet balance, nor was any reverse credit initiated back to my accounts.

I request 4rabet management to immediately trace these two UTR numbers with their payment gateway/merchant and either credit the full ₹49,998.85 to my wallet or process an immediate refund back to the source bank accounts.

Resolved

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

Resolved

₹14,140

Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

76h left

₹5,500

Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

72h left

₹5,109