Complaint #28 4raBet Casino

Withdrawal of 73300 pending since 28 November

By Amarjit Kumar S.

4 months ago

"I am reporting a missing withdrawal of ₹73,300 from 4raBet, which was initiated on 28/11/2025.
The operator marked the status as 'Paid Out' and provided a receipt with Reference ID 25332/268312, but the UTR field in that receipt is blank. My bank (Airtel Payments Bank) officially confirmed via email on 03/01/2026 that this reference number is not traceable and no funds have been received in my account.
I have already submitted the bank's written confirmation and my full statement to 4raBet multiple times, but they continue to give me automated replies asking for 'patience'. It has been nearly 60 days of waiting. I request AskGamblers to intervene as the operator is providing invalid transaction details and withholding my funds."

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹73300

Discussion

AskGamblers

• Support Team

2 days ago

Dear all,

Following a careful review of recent information our management received by the player himself, the AskGamblers Complaint Team has reasonable grounds to suspect that the player's claim is not justified and valid enough.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

2 days ago

Dear AskGamblers Team and 4raBet Casino,
Thank you for your response. However, I completely reject this explanation regarding the 11-digit internal reference number 25332/268312.
Official Bank Verification Already Provided: I have already uploaded an official, certified confirmation letter from my bank branch. The bank management has clearly verified that no transaction exists anywhere in the banking system with this 11-digit slash-format reference number.
Standard Banking Rules: In the Indian banking system (IMPS/NEFT/RTGS), a successful transfer always generates a standard, traceable 12-digit UTR number. A third-party internal gateway reference number cannot be used by a local bank branch to trace missing funds if the money never reached the banking network.
The Casino's Own Receipt is Blank: The receipt provided by the casino clearly shows that the "UTR NO.:" column is completely BLANK. This proves beyond doubt that while an internal request was initiated, the actual banking transaction failed, and no real UTR was ever generated.
Since my bank has already officially confirmed non-receipt after 6 months, and the casino cannot provide a valid 12-digit banking UTR, the funds are clearly stuck on the casino's payment gateway side.
I kindly request the AskGamblers moderator to instruct the casino to cancel this failed transaction and immediately refund the amount of ₹73,300 back to my 4raBet gaming wallet so I can withdraw via an alternative method.

4raBet Casino

• Representative

2 days ago

Hello Amarjit Kumar, we understand your concerns regarding the withdrawal. After additional verification, we can confirm that the payment was processed successfully and the transaction reference provided for this payout is 25332/268312. Please note that reference numbers may vary in format depending on the payment method used and are not always presented as a standard 12 digit UTR. If the funds have still not been reflected in your account, we kindly recommend contacting your bank and providing the reference number for further tracing. Please contact 4RABET Support via Telegram @help4rabet_support_bot or email [email protected] for further assistance.

Inactive user

6 days ago

Dear AskGamblers Complaint Team,
My issue is not resolved.

The casino has finally provided a receipt screenshot from "PRIME CO-OP BANK LTD" through their live chat. This receipt clearly exposes the entire issue and proves that the casino has NOT provided a valid banking UTR number.

Please review the attached screenshot carefully:
1. The number "25332/268312" is explicitly printed as the "Reference ID".
2. The field for "UTR NO.:" is completely BLANK on this receipt. No actual banking UTR was ever generated for this NEFT transfer.

This perfectly matches the official clarification letter from my bank, which confirms that "25332/268312" does not exist as a transaction reference in the banking system.

It is now undeniable that the transaction either failed or remained incomplete at the sender's bank (Prime Co-op Bank), and the funds never left their system.

Since the casino has failed to produce a valid, standard 12 Digit UTR number, I request the AskGamblers Team to reject their claims and order an immediate REFUND of ₹73,300 back to my gaming wallet.

4raBet Casino Complaint Stats

Resolved 23 / 23

Avg. Amount $327

Avg. Complaint Duration 21 days

Avg. Response Time 2 days

4raBet Casino Complaints

See all complaints for this casino

I would like to request you that please give me my deposit amount

Hello

My transaction amount 1700

4rabet uuid 4b500e36-0f7a-466c-b0bf-c2859593731e

Utr no 207630543542

Date and time 3june 2026 11:27pm

Hello sir with respect I would like to request you that please give me my deposit amount this is not the first time you are doing this for me this is very big amount so please don't fraud with me please provide me my deposit

I have uploaded all the screenshot of payment and proofs

Once they fraud my 1000 rupees and now they are frauding my 1700

When i completed the payment then I didn't received the option to submit the payment confirmation there was error showing when I came back to submit the utr

81h left

₹1,700

Withdrawal not received since 1 week

I placed a withdrawal request on May 29 for Rs. 1240. It has been marked as paid out, but I haven't received the funds in my account. It's been more than a week.

Token number - eh6PCXkWkbMpAuVq2N5uLVagYZv0lxlX

SUP-1510816

I have shared my bank statement with you multiple times. Please credit my money to me.

You guys used to cheat in deposits, but you started cheating in withdrawals too.

55h left

₹1,240

Issue with deposit

I had a very disappointing experience with 4rabet regarding my deposit issue. My payment was successfully debited from my bank account through the QR code provided by their platform, but even after 3 days the amount is still not credited to my wallet.

I provided all proofs including bank statement, transaction details, and UTR number, yet support keeps giving repeated delays and generic responses instead of a proper resolution. Their payment provider is also unresponsive.

As a customer, it is frustrating to wait this long for funds that were successfully transferred. I request 4rabet to resolve deposit issues faster and take proper responsibility for their payment system instead of making customers suffer for days.

80h left

₹999

Delayed withdrawal and no UTR provided

I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.

81h left

₹16,287

Withdrawal pending for 45 days despite being marked paid out

Dear AskGamblers Support,

I am writing to file a complaint regarding my withdrawal issue with the casino.

My withdrawal was marked as “Paid Out” on 19/03/2026, but the funds have still not been credited to my bank account even after 45 days.

On the same day, I contacted the casino’s support team and submitted all the required documents, including my bank statement, to prove that the payment has not been received.

Since then, every time I follow up, I receive the same repeated response stating that:

*My case has been submitted to the finance department

*The payment provider is reviewing the transaction

*They are waiting for confirmation

However, no actual resolution, proof of transfer, transaction reference, or definite timeline has been provided.

It has now been 45 days, which is an unreasonable delay for a withdrawal that was already marked as completed.

I kindly request AskGamblers to investigate this matter and help obtain:

1. Clear proof of the transaction from the casino/payment provider

2. A specific timeline for resolution

3. Immediate release of my pending withdrawal if the transaction has not actually been processed

I have been patient and cooperative throughout this process, but the repeated generic replies without progress are unacceptable.

Thank you for your assistance.

Sincerely,

Withdrawal date: 19/03/2026

75h left

₹37,226

Deposit not credited it has been twelve days

Dear AskGamblers,

I am writing to report an issue regarding a deposit that has not been credited to my account.

I made a deposit on 18th April 2026 for an amount of ₹2000, but the funds have still not been reflected in my account.

Here are the transaction details for your reference:
• Amount: ₹2000
• Date of Deposit: 18 April 2026
• UUID: e4435306-c37c-4aa7-95c5-f2d46d69f4f2
Complaint id : SUP-1362362 316601710575

The payment was successfully completed from my side, but the balance has not been updated. I request you to kindly check the transaction status and credit the amount to my account as soon as possible.

Resolved

Deposit was not credited or refunded back

I made a deposit on 1st April 2026 of INR 50000 to my 4ra Bet account, but the amount has not been credited yet. Despite contacting customer support multiple times, I have not received any proper resolution or clear response.
I have already attached all required transaction details, but the issue remains unresolved.
I request assistance in resolving this matter, either by crediting the deposited amount to my account or issuing a full refund as soon as possible.

Resolved

Withdrawal not done

Title: Withdrawal Delayed Beyond Timeframe – No Proper Resolution from 4Rabet

I am facing a serious issue with my withdrawal on 4Rabet.

I requested a withdrawal of ₹3805 on 25.04.2026 at 23:29:47, and the status is still showing “In processing”, even though the promised timeframe has already been completed.

Previously, I made another withdrawal of ₹3073 on 08.04.2026 which was processed successfully, but this current transaction is being unnecessarily delayed.

I have already contacted customer support multiple times, and each time they respond with the same message saying:
"We are in touch with the payment system and working to resolve the issue. Please wait."

However:

- No exact reason for the delay is provided
- No clear timeline is given
- No proper resolution has been offered

This is very frustrating and unprofessional. My money is stuck without any transparency.

Transaction Details:

- Amount: ₹3805
- Date: 25.04.2026
- Status: In Processing
- Fee: ₹0

I request AskGamblers to intervene and help resolve this issue as soon as possible. I want either:

1. My withdrawal to be processed immediately, OR
2. The amount to be returned to my account balance

Delaying user funds without valid explanation raises serious concerns about the platform's reliability.

I am ready to provide all necessary proofs and screenshots if required.

Thank you.

Resolved

₹6,878

Deposit of inr 3500 not credited even after 15 days

My deposit of inr 3500 has not been credited. I made the deposit on 12/04/2026. Transaction was succesful from my side but amount never credited to my gaming account. Dear AskGambler team please help me in this matter. I have been trying to contact them but they did not give any satisfactory solution. All the proofs have been attached along with the complaint.

Resolved

₹3,500

Deposit not credited INR 39000

Hello AskGamblers Team,

I raise a complaint against 4rabet casino regarding a deposit issue.

On **19/04/2026**, I made a **deposit of ₹39,000** using the **PhonePe payment option** on 4rabet. The amount was successfully deducted from my bank account, but **the funds have not been credited to my 4rabet account**, even after **24 hours**.

I have already contacted the **4rabet customer support** through:

* Live chat support

* Email support

However, I **have not received any proper response or resolution** from their team.

**Issue Summary:**

* Deposit Amount: ₹39,000

* Payment Method: PhonePe

* Date of Transaction: 19/04/2026

* Upi id: 9363567621@naviaxis

* Utr no: 685132830129

* Status: Amount deducted but not credited

* Support Response: No proper resolution

payment screenshots and transaction proof attached

Kindly help me resolve this issue and recover my funds.

Thank you.

Resolved

₹39,000