Casino Complaints

Withdrawal amount not received


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By Yogesh
3 months ago

Hello AskGamblers Team,


I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.


My User ID on the platform is: 11035a­38-­0fb­3-4­37a­-9a­5c-­791­769­4a7447

My registered email id - <email address removed>

My registered phone number is <removed>


Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.


The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.


Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.


My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.


I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.


Thank you for your assistance in mediating this dispute.

Disputed Casino 4raBet Casino
Amount ₹450000

Discussion

User name

Dear @y7065026001,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Yogesh,

We have carefully reviewed the withdrawal requests listed below:

7tTLE6­yws­XIz­Ir0­RuX­dGQ­9MY­Sce­XHzy9
gi8UN4­emN­gR2­m2Z­48k­5hD­BQj­AGh­B4uIk
WgZkd2­Ye3­whP­aGv­Lcu­ctH­a7G­fBP­QT8K4
QhRXQn­kpi­jUC­PKO­hPp­NTY­zjM­l77­KAcfB
019ib6­jW9­ufA­NZt­LRA­Z0Z­tOI­H8l­2pbFk

Our investigation confirms that these withdrawal requests were automatically cancelled because, at the time they were being processed, the corresponding funds were no longer available on your gaming balance.

We can also confirm that the funds reserved for these withdrawal requests were subsequently used for betting activity on your account. As these funds have already been used, they cannot be returned to your balance or processed as withdrawals.

For your security, please do not share your account credentials, verification codes, or personal information with anyone. Communicate only with our official Support Team.

Please note that 4RABET does not provide customer support via WhatsApp. If anyone contacts you through WhatsApp claiming to represent 4RABET, please do not respond or share any information.
User name loyalty-level-1
Resolution not provided
User name
Dear Yogesh, we understand your concern regarding your withdrawal requests linked to Support ID SUP-1600687 (token 019ib6­jW9­ufA­NZt­LRA­Z0Z­tOI­H8l­2pbFk) and Support ID SUP-1599976 (token WgZkd2­Ye3­whP­aGv­Lcu­ctH­a7G­fBP­QT8K4). We have checked both cases, and both withdrawal requests are currently under review by the payment provider. Please contact our support team via Telegram @help4­rab­et_­sup­por­t_bot or email [email protected] if you need any further updates or assistance.
4RABET Support

4raBet Casino Complaint Stats

Resolved 52 / 56
Avg. Amount $201
Avg. Complaint Duration 21 days
Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.
So far, 25 out of 25 complaints in this category have been resolved.
This operator's average complaint duration is 21 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino
Deposits still processing

Dear AskGamblers Complaints Team,


I am submitting this formal complaint regarding two successful UPI payments made for deposits to my 4Rabet account through the website mentioned above. Both amounts were debited successfully from my bank account, but they have not been credited to my 4Rabet wallet.


Transaction 1:


Amount: ₹3,000

Date: 4 October 2026, 01:36 AM

PhonePe Transaction ID: T2610040136044258387503

UTR: 991220702547

Payee shown: Rahul Dangi


Transaction 2:


Amount: ₹999.90

Date: 16 October 2026, 08:51 PM

PhonePe Transaction ID: T2610162051254004844008

UTR: 676378066882

Payee shown: malik gen store


Total pending amount: ₹3,999.90


The first payment has remained unresolved for approximately 20 days, and the second payment has also not been credited despite the successful transaction confirmation.


I have contacted 4Rabet customer support multiple times. Unfortunately, I keep receiving the same response that the issue is being investigated, without any concrete resolution or clear timeline.


I request AskGamblers to review my complaint and assist in escalating this matter to the relevant operator, if eligible. I ask that both transactions be investigated using their respective UTRs and that the operator provide written confirmation of the funds' status.


I request that the pending amounts be credited to my wallet or refunded appropriately if the deposits cannot be completed.


I am attaching both payment screenshots as evidence and can provide previous support conversations if required.


Thank you for your assistance.


4Rabet Username and email < removed and sent to the casino >

Status solved Resolved
₹3,999
4Rabet 100000 INR Withdrawal Not Received for Over 90 Days
I am submitting a complaint against 4Rabet regarding a 100000 INR withdrawal that has remained unresolved for more than 90 days.
I am a long-term 4Rabet customer and a VIP 7 member.
My 100000 INR withdrawal has never been credited to my bank account.
Withdrawal details:
Amount: 100000 INR
Withdrawal Token: jAH93I6YQL6Ztj8iZVfTZfB7dd8xos2F
4Rabet Support Ticket: SUP-1637463
Status shown by 4Rabet: Paid Out / Processed / Approved
The withdrawal has been showing as Paid Out or Processed, but the money has not reached my bank account and has not been returned to my 4Rabet gaming balance.
I have contacted 4Rabet support repeatedly for more than 90 days. I have also contacted my account manager. They continue to tell me that the withdrawal is under investigation, being processed, or being handled by the finance or payment provider team.
Even yesterday and today, I contacted 4Rabet support and received the same type of response that the withdrawal is still being processed or investigated.
I have already provided my bank statement showing that this 100000 INR withdrawal was not received. 4Rabet has confirmed that they received my bank proof.
Despite this long delay, 4Rabet has not provided me with a UTR, RRN, valid transaction reference, payment provider details, exact payment date and time, or verifiable proof that the money was successfully transferred to my bank.
I am no longer asking for another generic investigation update.
I respectfully request AskGamblers to assist me in obtaining a concrete resolution from 4Rabet.
If the 100000 INR was successfully transferred to my bank, I request 4Rabet to provide verifiable transaction proof, including the UTR or RRN, payment provider details, transaction date and time, and destination details.
If the payment was not successfully completed, I request that the full 100000 INR be returned to my 4Rabet gaming balance.
I am attaching my withdrawal screenshot, recent and previous 4Rabet chat screenshots, bank statements, and relevant support ticket or email correspondence as evidence.
Thank you for reviewing my complaint and assisting me in obtaining a concrete resolution.
Chart Pointer
72h left
₹100,000