Complaint #56 4raBet Casino

Delayed withdrawal and no UTR provided

By SuryakantShukla

3 months ago

I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹16287

Discussion

78 hours left for 4raBet Casino to respond.

SuryakantShukla

17 hours ago

Dear AskGamblers Support Team,

I am shocked and deeply concerned by your statement that "based on the evidence presented by the casino, the payment was successfully made."

I strongly demand full transparency on this matter: Why is this so-called "evidence" being hidden from me?

If 4raBet has provided any document that supposedly proves a successful transfer, you are obligated to share that exact evidence with me on this public thread.

1). Verification with RBI & Bank: If 4raBet’s evidence claims that funds were successfully credited, I need that document immediately so I can submit it directly to Union Bank of India and the Reserve Bank of India (RBI) to verify its authenticity.

2). Re-Submitting Fresh Bank Statement: To leave zero room for doubt, I am attaching/submitting my bank statement once again, clearly showing that NO amount of ₹16,287 has ever been credited to my account.

3). Central Bank Proof Already Submitted: I have already submitted official written Closure Letters from Union Bank of India and the RBI legally proving that UTR 611402198724 DOES NOT EXIST anywhere in the Indian banking network. How can AskGamblers validate secret "evidence" over official written documents from a central bank and my actual bank statements?

4). Hide & Seek Tactics: Saying "payment is successful" without sharing an official, bank-stamped PDF transfer receipt with me is completely unacceptable.

My Demands:

1). Publish 4raBet's evidence on this thread immediately so it can be legally cross-verified with RBI and my bank.

2). If 4raBet cannot provide an official, bank-verified receipt that stands up to RBI's scrutiny, order them to process an immediate refund of my ₹16,287.

3). Do NOT close this case as resolved. If the casino fails to provide verifiable proof, mark this complaint as UNRESOLVED / NON-COMPLIANT.

Regards

AskGamblers

• Support Team

1 day ago

Dear SuryakantShukla,

Based on the evidence presented by the casino, the payment was successfully made to your account. Please confirm or send the bank statement to the casino.

SuryakantShukla

4 days ago

Dear AskGamblers Support Team & 4raBet Casino,

I strongly object to closing this complaint, and I reject 4raBet’s latest absurd claim.

1). The UTR Does Not Exist: 4raBet is continuously telling me to "check with my bank using the UTR." However, I have already officially submitted written Closure Letters from both my bank (Union Bank of India) and the Reserve Bank of India (RBI) proving beyond doubt that UTR 611402198724 DOES NOT EXIST anywhere in the banking network.

2). How Can A Bank Track A Fake UTR?: A bank cannot trace a transaction reference number that has been officially declared non-existent and fraudulent by the central bank.

3). Zero Bank-Stamped Proof: 4raBet still refuses to provide a single official, bank-stamped transfer receipt showing the debit from their merchant account to my banking details. Saying "we processed it" without a verifiable bank receipt is completely meaningless.

My Final Appeal to AskGamblers:
The casino is running away from its responsibility and hiding behind a fake UTR. I request the AskGamblers team NOT to close this case as resolved. Since 4raBet has failed to provide any valid payment proof and is relying on a central-bank-rejected UTR, please mark this complaint as UNRESOLVED / NON-COMPLIANT and penalize their rating accordingly.

Regards
Suryakant Shukla

AskGamblers

• Support Team

4 days ago

Dear @SuryakantShukla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

4raBet Casino Complaint Stats

Resolved 40 / 41

Avg. Amount $241

Avg. Complaint Duration 19 days

Avg. Response Time 3 days

Complaint Status

78h left

₹16,287

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4raBet Casino Complaints

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Deposit of 80K 2 transaction pending

SUP-1786175 623939201088 50000/ SUP-1801725 624198254349 30000

My above 2 deposit is pending since 3rd week now

I have details which I can send on email

Please help in getting it done asap

Team is not responding and delaying it purposely

I will be doing police and cyber crime complaint if not resolve immediately

89h left

₹80,000

Two deposits have still not been credited to my gaming balance

Dear 4rabet Support Team,

I am writing to formally lodge a complaint regarding two separate deposits that were successfully debited from my bank account via PhonePe but have still not been credited to my 4rabet gaming balance.

Furthermore, I have tried contacting your support team multiple times on Telegram, but I am repeatedly given the exact same automated, generic responses with no actual resolution to my problem. Because your chat support has failed to assist me, I am escalating this via here.Please find the complete verification details for both successful transactions below:

Transaction 1:

Date & Time: 05 Sept 2026, 01:36 AM
Amount: ₹9,999.36
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX6308@pthdfc
PhonePe Transaction ID: T2609050136191493701719UTR / Reference Number: 628379507174
Status: Successful / Debited

Transaction 2:

Date & Time: 06 Sept 2026, 03:55 AM
Amount: ₹4,999.29
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX3796@ptyes
PhonePe Transaction ID: T2609060355420328121514UTR / Reference Number: 015621537653
Status: Successful / Debited

I have attached the original screenshot receipts for both transactions as absolute proof of payment. Since the funds have left my bank account and the UTR numbers confirm successful transfers to your payment gateways, please stop sending automated replies.

Manually verify these UTR numbers with your finance team and credit the total amount to my account balance immediately.

I expect a human response and a swift resolution to this matter.

86h left

₹14,999

On August 21-2026 I made a deposit of ₹9,999.51 through the payment method

I am submitting this complaint regarding a delayed deposit of ₹9,999.51 made to my 4Rabet account.

On August 21-2026, I made a deposit of ₹9,999.51 through the payment method provided by 4Rabet. The amount was successfully debited from my bank account, and the transaction shows that the funds were successfully transferred to the beneficiary/payment recipient.

However, the deposit was not credited to my 4Rabet account.

I contacted 4Rabet support and provided the transaction details and proof of payment. Instead of crediting the deposit, 4Rabet informed me that the payment had failed and advised me to contact my bank/payment provider.

I subsequently checked the transaction with my bank. According to the transaction information available to me, the amount was successfully debited and the payment was not reversed.

4Rabet later stated that a refund would be processed and that I would need to wait for the refund. However, I have not received the funds, and I have not been provided with a satisfactory transaction-specific explanation showing where the money is currently held or why the payment is being treated as failed.

Transaction details:

* Casino: 4Rabet
* Deposit amount: ₹9,999.51
* Transaction/reference number: 659919219447
* Issue: Deposit not credited despite successful debit
* Current status: Unresolved
* Requested resolution: Either credit the ₹9,999.51 deposit to my 4Rabet account or return the full amount to my original payment source.

I have screenshots and transaction evidence showing the payment details and can provide them for verification.

I am requesting AskGamblers’ assistance in obtaining a proper resolution from 4Rabet and clarification regarding the status of my funds. I would appreciate it if 4Rabet could provide a clear explanation rather than repeated generic responses and resolve the matter by either crediting the deposit or issuing the promised refund.

58h left

₹10,000

Amount deposited not credited

FORMAL COMPLAINT URGENT ESCALATION

I am submitting a formal complaint regarding my pending deposits with 4Rabet.

My total outstanding amount is 23999.36 and the payments have remained unresolved for more than 11 days.

TRANSACTION 1
SUP-1755524
Amount 15000
UTR 940339649081
Status Unresolved and under payment provider verification

TRANSACTION 2
SUP-1766558
Amount 7499.36
UTR 254131753372
Status Payment provider states that the deposit was not received and the funds may be returned

TRANSACTION 3
Amount 1500
UTR 012841754157
Status Payment remains stuck and uncredited

TOTAL OUTSTANDING 23999.36

I have already provided the required transaction details bank statement screenshots and video for verification.

I have received multiple contradictory responses and changing statuses regarding these transactions. I was previously informed that the payments were processed or credited in the backend and later informed that the funds were not received.

After more than 11 days I do not accept another generic response such as please wait processing is in progress finance team is checking or another estimated timeframe.

I require a transaction level investigation for all three payments.

For each UTR please provide:

1 Current exact payment provider status
2 Confirmation whether the funds were received
3 Current location or status of the funds
4 Settlement status
5 Rejection or return status if applicable
6 Refund or reversal reference if applicable
7 Exact settlement refund or reversal date and time
8 Payment provider escalation reference
9 Verifiable transaction evidence
10 Confirmation that the cases will remain open until the money is actually credited or refunded

FINAL RESOLUTION REQUIRED

For every affected transaction I require either:

ACTUAL CREDIT TO MY 4RABET ACCOUNT WITH TRANSACTION PROOF

OR

ACTUAL REFUND TO MY ORIGINAL PAYMENT ACCOUNT WITH VERIFIED REFUND REFERENCE

I have already provided all necessary cooperation and documentation.

Please escalate all three transactions to the senior finance and payment provider team immediately.

I need my total outstanding amount of 23999.36 traced and recovered.

I do not want another generic response or another changing timeframe.

Please provide the actual transaction status and verified evidence for all three UTRs.

Do not close any case until the corresponding funds are actually credited or refunded and I personally confirm receipt.

80h left

₹23,999

Unable to withdraw or login to my account

Hello, Dear 4rabet & Askgamblers ,
My registered email and username with 4rabet casino is [email protected] , UUID - b8753d7c-8c88-423b-80e3-2f66acbc2f42
I was using my 4rabet account since from a long time and then all of a sudden I am unable to login to my account without any notice and I also completed my kyc verification,and I can also assure you that all other verifications will also get completed and I have a current account balance of more then 30,000 INR in my 4rabet casino account currently.
I have contacted 4rabet Live support several times almost but their customer support staff seems to be either offline as they respond back with same bot automated response everytime I contact them and ask them to help me with my login & withdrawal concern & most of the times they don't respond back to my concern about not being able to login and withdraw my balance funds.
I would kindly request Askgamblers to take serious actions against this 4rabet Casino site for not providing support to its customer.
Kindly investigate fairly and help me resolve my query with 4rabet.

74h left

₹30,000

KYC Approved But Account Blocked And Withdrawal Refused

# KYC Approved but Account Blocked and ₹9,080 Withdrawal Refused

My 4RABET account was permanently blocked even though my KYC verification had already been successfully completed and approved.

**Account UUID:** 969810fe-251a-4c1b-9462-6b0c88161123

I received an official email from 4RABET stating:

**“KYC Verification Successful”** and: **“Your identity has been successfully verified.”**

The same email also stated that I had access to **“Smooth & fast withdrawals”** and **“Full access to all 4RABET features.”**

After this KYC approval, I deposited ₹3,000 into my account and my balance subsequently reached ₹9,080.

My account was then blocked.

Initially, 4RABET told me that my account was permanently blocked due to **“incomplete verification.”**

After I provided evidence of their KYC approval email and asked them to identify the exact incomplete verification step, their explanation changed to **“violation of the platform rules and Terms of Service.”**

When I repeatedly asked them to identify the exact violation and applicable Terms & Conditions clause, they subsequently changed the wording again to **“policy violations.”**

Despite several requests, they have not told me:

What exact rule I allegedly violated;
What specific conduct or transaction constituted the violation;
Which exact Terms & Conditions clause applies;
Why my previously approved KYC is now being treated as incomplete;
Or why my ₹9,080 balance is being withheld.

They are now stating that the account is permanently suspended and that no withdrawal is possible.

I am attaching my KYC approval email and screenshots of the complete conversation with 4RABET showing their changing explanations.

I am requesting AskGamblers to review this dispute and assist me in obtaining a specific explanation from 4RABET and, if there is no valid basis for withholding the funds, the release of my **₹9,080 balance**.

I have preserved all relevant evidence, including the KYC approval email, deposit/balance evidence and the complete support conversation.

53h left

₹9,080

Withdrawal not going through

I am trying to withdraw my funds but the system automatically closes the request after sometime without any reason.

I tried to reach their support but there is no response. Also I am unable get any mail notifications from the casino, nor am I able to get any otp etc. In spite of my email being verified.

Resolved

4ra Bet Casino - 25000 INR Withdrawal marked paid out but not received

I am raising this complaint regarding a ₹25,000 withdrawal that has not reached my bank account even though 4rabet shows its status as “Paid out.”

I made the disputed withdrawal on 09 August 2026 at 21:53:28.

Amount: ₹25,000
Withdrawal Token: 2tTHGq5ydSDiv7Rtzi7Y7RwqpgJaN9nl
Case ID: SUP-1725864
UUID: 5b89975a-a0e7-4c7d-8cd9-e25ce8774cbd

There is one important point that I want to make very clear. I made TWO separate withdrawals of ₹25,000 each within a few hours.

The first withdrawal was made on 09 August 2026 at 21:53:28. This is the disputed transaction mentioned above, and I have NOT received this ₹25,000.

I made another separate ₹25,000 withdrawal on 10 August 2026 at 01:14:30. That second withdrawal was successfully credited to my bank account. Both withdrawals are shown as “Paid out” on 4rabet, but only the second withdrawal reached my bank account.

I am attaching a screenshot of my 4rabet payment history showing both ₹25,000 withdrawals, their separate dates, times and tokens. This complaint relates ONLY to the first withdrawal dated 09 August 2026 at 21:53:28.

I have contacted 4rabet support almost every day regarding the missing withdrawal. They asked me to provide my bank statement, which I submitted. When an official statement containing the IFSC code was required, I personally visited my bank and obtained it and submitted it to 4rabet.

For several days, support repeatedly told me that my statement had been forwarded to their Finance Team/payment provider for verification and that they were waiting for a response. I was also told that the withdrawal had been processed from their side and that my money was safe.

However, after waiting for many days, I was again asked to provide an updated bank statement covering the period from the withdrawal date up to the present date. I have still not received a clear explanation about what happened to this specific ₹25,000 payment.

I am not making a general accusation against the platform. I only want this specific withdrawal to be traced properly and a clear resolution provided. If the payment was genuinely sent, I request that the operator/payment provider provide the relevant transaction/reference details that can establish where this specific ₹25,000 payment was sent.

I request AskGamblers to assist in resolving this case and determining why the first ₹25,000 withdrawal marked as “Paid out” has not reached my bank account.

Resolved

₹25,000

Withdrawal marked as paid but money not received

Dear AskGamblers Team,

I am raising this complaint against 4raBet regarding a missing withdrawal payout.

On the 4raBet platform, my withdrawal status is showing as processed / "Payout, " but the funds have NOT been credited to my bank account yet.

Key Details:

1. Account KYC Status: Fully verified.

2. Bonus: No bonus was active; all winnings were from real money.

3. Withdrawal History: I have successfully withdrawn funds previously.

4. Issue: The casino shows the payout as completed, but no money has arrived in my bank account. The support team has not provided a valid UTR / transaction reference number to track the payment.

I request that AskGamblers kindly mediate and urge 4raBet to either share the valid UTR reference number or release my funds immediately.

Thank you.

Resolved

₹19,000

Delayed 50000 INR payout under support ticket SUP1673437

Dear AskGamblers,

I am writing to formally request your urgent assistance regarding a severely delayed withdrawal issue with 4rabet Casino, as I am facing technical difficulties submitting a complaint directly through your web portal. Below are my account details:

Player UUID: 2fa89821-0533-46b9-a700-edc9e08f970b

Registered Email: <removed>

Disputed Amount: ₹50,000

Official Support Ticket ID: SUP-1673437

On 25th July 2026, I requested a withdrawal of ₹50,000.

The casino instantly updated my dashboard status to "Paid Out". However, it has been over 16 days, and no funds have been credited to my bank account.

When I requested the mandatory 12-digit UTR (Unique Transaction Reference) or RRN number as financial proof of the transfer, the casino's support team repeatedly failed to provide it. Instead, they have been using stalling tactics.

Initially, they blamed "external payment providers," and recently, a customer support manager named Lior sent me a generic automated response stating they are "thoroughly reviewing" the case. I have kept the Curaçao Gaming Authority ([email protected]) in copy on all previous emails, but 4raBet continues to ignore regulations and withhold my money without any valid proof of payment.

16 days have passed without any resolution.

I kindly request that your platform officially log this dispute against Ticket ID SUP-1673437, intervene with 4raBet management, and help me recover my funds.

89h left

₹50,000