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Delayed withdrawal and no UTR provided


2 months ago
I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7q­Bl0­dOr­Ele­DJl­6XA­DQQ­Qck­CPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.
Disputed Casino 4raBet Casino
Amount ₹16287

Discussion

34 hours left for 4raBet Casino to respond.
User name loyalty-level-1
Dear AskGamblers Complaint Team,

​I am completely shocked that despite me clearly stating just 3 days ago that I have NOT received any funds, your automated system is again asking the same question and giving 4raBet more time without any valid reason.

​Today, I am attaching a brand new official update and conclusive proof: The Reserve Bank of India (RBI), through its official regulatory investigation with Union Bank of India, has officially confirmed in writing that UTR (611402198724) does NOT exist in the banking system at all.

​I want to ask: How can 4raBet continuously claim that the payment has been successfully sent when the central banking regulator (RBI) and the beneficiary bank have both verified in writing that this UTR is non-existent? Furthermore, 4raBet has completely failed to provide a valid, downloadable payment receipt containing the sender's details, which my bank specifically required for manual tracking.

​4raBet is simply playing fraudulent delaying tactics. I refuse to let this case be closed, and I demand my full refund of ₹16,287 immediately.
User name

Dear @SuryakantShukla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name loyalty-level-1
Dear AskGamblers Complaints Team,

I am writing to formally address 4raBet's latest automated and repetitive copy-paste response. They keep insisting that I contact my bank, ignoring the official written statements I have already provided from Union Bank of India.

For the record, my bank's grievance system has officially confirmed in writing that no funds or transactions linked to the UTR number (611402198724) exist or have ever been credited to my account. Furthermore, my bank explicitly stated that if 4raBet provides a valid payment receipt containing the exact sender name, sender bank name, precise date, and time of the transaction, the bank is willing to make a manual verification attempt.

Despite my repeated requests for this essential payment receipt, 4raBet has completely failed and refused to provide it. Instead, they continue to bypass their responsibility, ignore concrete bank documentation, and repeat baseless claims. I request AskGamblers to hold 4raBet accountable for providing invalid tracking details and failing to produce a legitimate payment receipt.

Regards
Suryakant Shukla
User name
Dear SuryakantShukla, we understand your concern regarding the delay in your withdrawal (ID: AYkR7q­Bl0­dOr­Ele­DJl­6XA­DQQ­Qck­CPp3h) and appreciate your patience while this was being verified.

Please be advised that your withdrawal has been successfully processed and paid out from our end.

Withdrawal ID: AYkR7q­Bl0­dOr­Ele­DJl­6XA­DQQ­Qck­CPp3h

UTR: 611402198724

Following additional verification with the payment provider and bank, no processing errors were identified, and no returned funds have been received. Since the transaction has been completed, we kindly ask you to contact your bank directly with the UTR number provided above to locate the funds in your account.

4raBet Casino Complaint Stats

Resolved 34 / 34
Avg. Amount $249
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

4raBet Casino Complaints

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Withdrawal amount not received

Hello AskGamblers Team,


I am writing to log a formal complaint against 4raBet Casino regarding a total winnings balance of ₹4,50,000 INR that the platform is currently stalling and refusing to process for withdrawal.


My User ID on the platform is: 11035a38-0fb3-437a-9a5c-7917694a7447

My registered email id - <email address removed>

My registered phone number is <removed>


Background & Timeline:

Last week, I had a major winning streak on the platform which brought my total balance to ₹4,50,000 INR. Following this win, I attempted to withdraw my funds in smaller, standard installments of ₹30,000 INR and ₹40,000 INR to comply with normal transaction processing limits.


The Issue:

Every single withdrawal request I place immediately goes into a "Created" status. However, none of these requests advance to the "Processing" stage. They remain completely stuck in the "Created" phase indefinitely, well past the standard 48-hour window. New withdrawal attempts face the exact same technical halt.


Support Response:

I have contacted the platform's live chat support multiple times to resolve this issue. The support agents refuse to provide any transaction timelines, explanations, or updates. They only repeat generic, scripted responses stating that they are "working on it" without offering any actual progress or resolution.


My account is in good standing, and I am fully prepared to complete any additional KYC or verification checks if required by the security team. Stalling verified player payouts without cause or communication is a clear breach of fair gaming terms.


I request 4raBet Casino to review my account status, move my withdrawal requests into the processing phase, and release my hard-earned winnings. I am attaching screenshots of my stuck withdrawal logs and active balance for reference.


Thank you for your assistance in mediating this dispute.

Status rejected Rejected
₹450,000