1 month ago
I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.
1 day ago
Dear AskGamblers Moderator, the casino's latest response is again purely generic and lacks any verifiable proof of payment (no UTR, no transaction receipt). They claim the funds were processed, yet they cannot provide a single document to support this claim after 45+ days.
My bank's official denial letter is the only verifiable evidence in this case. Since the casino refuses to provide any concrete proof and is only using these stalling tactics to avoid an 'Unresolved' status, I formally request you to stop granting further timer extensions, review the conflicting statements they have made, and close this case as Unresolved immediately.
My bank's official denial letter is the only verifiable evidence in this case. Since the casino refuses to provide any concrete proof and is only using these stalling tactics to avoid an 'Unresolved' status, I formally request you to stop granting further timer extensions, review the conflicting statements they have made, and close this case as Unresolved immediately.
4raBet Casino
2 days ago
• Representative
Dear Suryakant Shukla,
We would like to provide an update regarding your case SUP-1389942.
After reviewing the transaction history, we can confirm that the withdrawal was successfully processed and paid out from our side. In order to investigate why the funds are not yet visible in your account, we requested and received your bank statement, which has already been forwarded to the payment provider for an additional review.
At the moment, the case remains under investigation with the relevant payment channels. The payment provider is performing the remaining verification procedures and checking the transaction details against the banking records. We are actively monitoring the progress of this review and awaiting their final response.
We understand that the delay is frustrating, especially when you are waiting for the funds to appear in your account. Please be assured that your case remains open and is being followed up by our team. As soon as we receive any new information or the results of the verification, the status of your case will be updated accordingly.
We would like to provide an update regarding your case SUP-1389942.
After reviewing the transaction history, we can confirm that the withdrawal was successfully processed and paid out from our side. In order to investigate why the funds are not yet visible in your account, we requested and received your bank statement, which has already been forwarded to the payment provider for an additional review.
At the moment, the case remains under investigation with the relevant payment channels. The payment provider is performing the remaining verification procedures and checking the transaction details against the banking records. We are actively monitoring the progress of this review and awaiting their final response.
We understand that the delay is frustrating, especially when you are waiting for the funds to appear in your account. Please be assured that your case remains open and is being followed up by our team. As soon as we receive any new information or the results of the verification, the status of your case will be updated accordingly.
AskGamblers
5 days ago
• Support Team
Dear 4raBet Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
1 week ago
Dear AskGamblers Moderator, the casino has once again provided a completely generic response without a single shred of proof (no UTR, no transaction receipt, no bank trace). Instead of providing evidence, they are now 'advising' me to remove my screenshots from this public record, which is a clear attempt to silence me and hide the truth.
I have already submitted an official denial letter from my bank proving no funds were received. Since the casino is refusing to provide concrete evidence of transfer and is instead resorting to such tactics, I formally request that you stop granting them these 96-hour extensions, declare this case as 'Unresolved', and downgrade their rating to reflect this lack of transparency. I have no further information to provide until they produce a valid bank transfer trace.
I have already submitted an official denial letter from my bank proving no funds were received. Since the casino is refusing to provide concrete evidence of transfer and is instead resorting to such tactics, I formally request that you stop granting them these 96-hour extensions, declare this case as 'Unresolved', and downgrade their rating to reflect this lack of transparency. I have no further information to provide until they produce a valid bank transfer trace.
4raBet Casino Complaint Stats
Resolved
26 / 26
Avg. Amount
$290
Avg. Complaint Duration
20 days
Avg. Response Time
2 days
Screenshot