Complaint #56 4raBet Casino

Delayed withdrawal and no UTR provided

By SuryakantShukla

4 months ago

I am reporting a severe delay in my withdrawal from 4rabet. My transaction (ID: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h) has been pending since April 24, 2026.
Despite multiple follow-ups via Ticket SUP-1389942, I am receiving only scripted responses. On May 11, their agent Raj Kumar promised a resolution within 24 hours, but the deadline has passed with no funds in my bank account.
The casino claimed on Trustpilot that the transaction is "Paid out," but they are refusing to provide a valid RRN (Retrieval Reference Number) or UTR so that I can track the funds with my bank. This lack of transparency and constant delay is unacceptable. I have already contacted the Curacao Gaming Commission and now I request AskGamblers to intervene to help me recover my legitimate winnings.

Disputed Casino 4raBet Casino

Reason Delayed payment

Amount ₹16287

Discussion

AskGamblers

• Support Team

1 day ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, 4raBet Casino management failed to provide additional info and clarification we asked for.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

SuryakantShukla

3 days ago

ATTENTION: ASKGAMBLERS COMPLAINT MODERATOR / SUPPORT TEAM

Dear AskGamblers Support Team,

Please look at the latest response from 4raBet Casino posted 45 minutes ago.

Despite your explicit public warning that the case would be closed as UNRESOLVED if they failed to provide additional information, 4raBet has once again posted the exact same scripted bot text referencing UTR 611402198724.

1). Failure to Provide Proof: They have provided NO bank-stamped PDF receipt, NO new transaction records, and NO explanation for the Union Bank of India and RBI findings confirming that UTR 611402198724 DOES NOT EXIST.

2). System Abuse: They are using automated bot replies purely to reset the response timer and delay resolution indefinitely.

My Final Demand to AskGamblers:
I request you to stop allowing 4raBet to bypass your platform's rules with copy-pasted bot messages. Since they failed to submit the requested additional evidence, please enforce your warning immediately:

1). Close this complaint as UNRESOLVED / NON-COMPLIANT.
2). Deduct 4raBet’s Ranking Score as promised in your warning statement.

I will not respond to any further automated bot messages from 4raBet until AskGamblers takes action.

Regards,
Suryakant Shukla

4raBet Casino

• Representative

3 days ago

Dear Suryakant Shukla,

Regarding your withdrawal inquiry (Token: AYkR7qBl0dOrEleDJl6XADQQQckCPp3h):

Transaction Status: Your withdrawal has been successfully processed and paid out on our end.

UTR for Tracking: Your transaction reference UTR is 611402198724.

Next Steps: Additional verification with our banking team confirmed that the transfer was sent without errors or returns. Please provide this UTR number directly to your bank so they can assist you in locating and crediting the incoming transfer to your account.

SuryakantShukla

1 week ago

ATTENTION: ASKGAMBLERS COMPLAINT MODERATOR

Dear AskGamblers Support Team,

This is an absolute mockery of your complaint portal and moderator team.

Just 13 hours ago, AskGamblers explicitly warned 4raBet to provide "additional information" or face an UNRESOLVED closure. Instead of providing a bank-stamped PDF transfer receipt, 4raBet has completely defied your instructions and posted the EXACT same automated bot script for the 11th time, repeating the fake UTR 611402198724.

1). Direct Contempt of AskGamblers Warning: The casino did NOT provide any new information, bank statement proof, or additional evidence. They simply used a bot to reset the timer.

2). RBI & Union Bank Evidence: I have already submitted official written evidence from the Reserve Bank of India (RBI) and Union Bank of India confirming this UTR DOES NOT EXIST.

My Questions to AskGamblers Management:

1) . Will AskGamblers allow this casino to continuously bypass your rules by spamming automated text every time you issue a warning?

2). How many more times will you reset the timer for a fake UTR that central banking authorities have officially invalidated?

Final Demand:
I request AskGamblers to stop accepting 4raBet's automated bot replies immediately. Since 4raBet failed to provide the requested additional bank evidence within the timeframe, please enforce your official warning and CLOSE THIS COMPLAINT AS UNRESOLVED / NON-COMPLIANT immediately, and reduce 4raBet's ranking score as promised.

Regards,
Suryakant Shukla

4raBet Casino Complaint Stats

Resolved 46 / 48

Avg. Amount $208

Avg. Complaint Duration 18 days

Avg. Response Time 3 days

4raBet Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 22 out of 22 complaints in this category have been resolved.

This operator's average complaint duration is 18 days, while the average duration across all operators is 8 days.

4raBet Casino Complaints

See all complaints for this casino

Status shows paid out but my withdrawal has not been credited for 11 days

Withdrawal token ID: nuCz69VJdAvOkNPMIKVo4JX7xwyE1Deo

I'm your vip account user

I ordered my withdrawal 14140 rupees on 19 September at 11:41 Am and 4raBet showing my withdrawal status paidout from 20 September. 12 days have passed, but I have not yet received my money in my bank account..

Please help me with my withdrawal issue. Please transfer my withdrawal issue to your payment department for a fast withdrawal.

Your support team sent me same automated message, saying that for 9 days your bank statement has been sent to the finance team for review.. But today it is 12 days, and no one has verified my bank statement.

All your team members just send automated messages, not giving a solution. Even though this is my vip account and I'm your vip user but still your support team ignored my issue .

Please clear my withdrawal money immediately.

67h left

₹14,140

Deposit issues

I am submitting a complaint regarding two deposits that were successfully completed from my bank account, but the casino has not properly credited/resolved the deposited funds.

The deposit details are:

1. Amount: ₹2,999.94

Date & Time: 23 September 2026, 09:56 PM
UPI Reference No.: 315376893580
Recipient: < full name removed >

2. Amount: ₹2,499.65

Date & Time: 23 September 2026, 09:18 PM
UPI Reference No.: 315374037749
Recipient: < full name removed >

Total deposited amount: ₹5,499.59.

Both payments were successfully completed through UPI from my IndusInd Bank account. I have screenshots showing the successful transactions and the UPI reference numbers.

I contacted the casino's support team regarding this issue, but the matter has not been resolved. I am requesting the casino to verify these transactions with their payment provider and credit the funds to my casino account or provide a proper refund if the deposits cannot be credited.

I am attaching the payment screenshots as proof. I kindly request AskGamblers to review my case and assist me in resolving this matter.

Thank you.

37h left

₹5,500

Payment delayed since 20 days

Withdrawal token no
8SVsw5qXu3oPArHOe6EkAvWujudor8hF
My ₹5,109 withdrawal has now been pending for 20 days. You previously confirmed that it was processed/released to the payment provider and that the issue was with the provider.
Please provide me with the current payment-provider status and a specific resolution date. If the payment has already been released, please provide the payment/transaction reference proving the transfer.
I need a clear answer rather than another general “please wait” response.
Ticket: SUP-1840144

13h left

₹5,109

Complaint Against 4RABET Casino 5000 Rs Deposit Not Credited

Casino: 4RABET

Requested Deposit Amount: ₹5,000 INR

Amount Actually Paid: ₹4,999.64 INR

Deposit Date: 13 September 2026

Deposit Time: 10:35 PM

Payment Method: UPI via Paytm

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Complaint Details

I am submitting this complaint regarding a ₹5,000 deposit that I attempted to make to my 4RABET casino account on 13 September 2026 at approximately 10:35 PM.

I initiated a ₹5,000 deposit through 4RABET. During the payment process, the payment provider showed the amount payable as ₹4,999.64 instead of ₹5,000. I followed the payment instructions provided by the payment provider and successfully paid the displayed amount of ₹4,999.64 through UPI using Paytm.

The payment was successfully completed, and the amount of ₹4,999.64 was debited from my bank account.

The payment was made to the following details displayed by the payment provider:

UPI ID: eeeeeessdd@naviaxis

UPI Reference Number: 314637752487

Transaction date: 13 September 2026

Transaction time: 10:35 PM

Amount paid: ₹4,999.64

However, despite the successful payment, the ₹5,000 deposit has not been credited to my 4RABET casino wallet.

Today is 21 September 2026, so more than a week has passed since the payment was successfully completed.

I have contacted 4RABET support multiple times regarding this issue, but the deposit has still not been credited to my account.

Evidence Available

I am attaching the following documents as proof:

Screenshot of the successful UPI/Paytm payment.

Bank statement showing the debit of ₹4,999.64.

Payment transaction details showing UPI Reference Number 314637752487.

Resolution Requested

I kindly request AskGamblers to assist me in resolving this matter with 4RABET.

I initiated a ₹5,000 deposit, and the payment provider instructed me to pay ₹4,999.64, which I successfully paid. The payment was completed and the money was debited from my bank account, but the corresponding deposit has not been credited to my 4RABET wallet.

I therefore request that 4RABET investigate this transaction with its payment provider and credit the ₹5,000 deposit to my casino wallet.

If the deposit cannot be credited for any reason, I request that the ₹4,999.64 actually paid by me be refunded to the original payment source.

I have provided the UPI Reference Number 314637752487 and can provide any additional information required to verify the transaction.

I would appreciate AskGamblers' assistance in getting this matter investigated and resolved.

Thank you.

Resolved

4rabet Denied 1000 INR Spin Marathon Real Cash Prize Despite Mission Completion

I am a regular player on 4rabet (UUID: 6fa82c35-f456-4888-8baf-3b3e2e1d6953).

I participated in the weekly "Spin Marathon" mission, which requires completing 2000 spins within a week to receive a 1000 INR Real Cash Prize. I successfully completed all 2000 spins playing "777 Gems" and "Casino Strike" slots. My in-app mission progress bar clearly showed "2000/2000 Spins Completed." However, after the mission week ended and reset, the 1000 INR cash prize was not credited to my main balance.

Initially, the support team acknowledged in the chat that my mission was successfully completed with 2000 spins and stated that a detailed investigation was underway. However, they later abruptly changed their statement via email, claiming that the reward was deactivated because I did not meet a "₹40,000 wagering requirement."

This is a completely false and fabricated excuse to deny my payout.

The Spin Marathon is strictly a spin-count promotion, not a wagering bonus. In fact, I have successfully completed this exact same mission and received the 1000 INR real cash prize on 27th August and 10th September without any wagering conditions. I have the historical screenshots proving that I received these exact rewards previously without any such hidden terms. 4rabet is acting in bad faith and changing the promotional rules retroactively after the player has fulfilled the criteria.

I request AskGamblers to intervene, review my gameplay history logs for the 2000 completed spins, and instruct 4rabet to credit my rightful 1000 INR cash prize immediately.

Resolved

₹1,000

Deposit not added to my 4rabet account

Hello,

My deposit of ₹1000 is still not credited after more than 20 hours.

Account UUID: 5953414b-86a0-4600-90af-e5e9dbd87c21

Email: < email removed >

I am attaching:

Payment success screenshot
UTR / transaction ID
Bank statement

Please credit the amount immediately or process a refund and give me the ticket number.

Resolved

₹1,000

Rs 3000 UPI deposit not credited since 2 September

Hello AskGamblers Team,

I am filing a complaint against 4rabet regarding a ₹3,000 deposit that has not been credited to my 4rabet account.

I made the payment on 2 September 2026 at 07:46 PM through UPI. The payment was successfully completed, and my payment receipt clearly shows:

Amount: ₹3,000
Date: 2 September 2026
Time: 07:46 PM
UPI Ref No. / UTR: 313792527899
Payment Status: Paid Successfully

However, despite the successful payment, the ₹3,000 deposit has still not been credited to my 4rabet account.
I contacted 4rabet Support regarding this issue and provided the required payment proof and UTR. Initially, I was asked to wait for the investigation, and I was told that the issue could take up to 10 business days.

I waited for the requested period, but the deposit was still not credited.

After that, instead of resolving the issue, 4rabet informed me that my case had been urgently escalated. They provided the following escalation reference:
Escalation ID: ES-45987312

They then told me that the urgent escalation would take another 3–5 business days to review and resolve.

I have already waited a considerable amount of time for a ₹3,000 deposit that was successfully paid. I have also provided the UPI transaction proof and UTR, but the issue remains unresolved.

What I am requesting from 4rabet

Please properly trace the ₹3,000 transaction using UTR 313792527899.
If 4rabet/payment provider has received the funds, please credit ₹3,000 to my 4rabet account immediately.
If the funds were not received, please provide a clear explanation and arrange a refund to the original payment source.

I am attaching the payment screenshot showing that the ₹3,000 payment was successfully completed on 2 September 2026, along with screenshots of my communication with 4rabet regarding the investigation and urgent escalation.
I request AskGamblers to assist me in obtaining a proper resolution from 4rabet.

Thank you

Rejected

₹30,000

1000 INR Withdrawal Paid Out but Not Received 4RABET

Name: < full name removed >

Casino: 4RABET

Account UUID: b98358a8-7795-4eff-8450-733e2ddd4e6d

Withdrawal Amount: ₹1,000 INR

Withdrawal Date: 31 May 2026

Status: Paid Out

Dear AskGamblers Team,

I am submitting this complaint regarding a ₹1,000 withdrawal from my 4RABET account.

On 31 May 2026 at 11:47:25, I made a withdrawal of ₹1,000 INR. The withdrawal is clearly shown in my 4RABET account as “Paid out”, with a fee of ₹0.

However, despite the withdrawal being marked as Paid out, I have not received the ₹1,000 in my account.

I have contacted 4RABET support multiple times by email regarding this missing withdrawal, but I have not received a proper resolution.

I am attaching the withdrawal record as evidence, which clearly shows the amount, date/time and Paid out status.

I respectfully request AskGamblers to review this case and ask 4RABET to provide proof that the payment was actually processed and sent, including the relevant payment/transaction reference and destination.

I request assistance in recovering my ₹1,000 or obtaining a clear explanation and proof of where the payment was sent.

Thank you.

86h left

₹1,000

Deposit of 80K 2 transaction pending

SUP-1786175 623939201088 50000/ SUP-1801725 624198254349 30000

My above 2 deposit is pending since 3rd week now

I have details which I can send on email

Please help in getting it done asap

Team is not responding and delaying it purposely

I will be doing police and cyber crime complaint if not resolve immediately

Resolved

Two deposits have still not been credited to my gaming balance

Dear 4rabet Support Team,

I am writing to formally lodge a complaint regarding two separate deposits that were successfully debited from my bank account via PhonePe but have still not been credited to my 4rabet gaming balance.

Furthermore, I have tried contacting your support team multiple times on Telegram, but I am repeatedly given the exact same automated, generic responses with no actual resolution to my problem. Because your chat support has failed to assist me, I am escalating this via here.Please find the complete verification details for both successful transactions below:

Transaction 1:

Date & Time: 05 Sept 2026, 01:36 AM
Amount: ₹9,999.36
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX6308@pthdfc
PhonePe Transaction ID: T2609050136191493701719UTR / Reference Number: 628379507174
Status: Successful / Debited

Transaction 2:

Date & Time: 06 Sept 2026, 03:55 AM
Amount: ₹4,999.29
INRPayment Mode: UPI (PhonePe / Jio Payments Bank)
Receiver UPI ID: XXXXXX3796@ptyes
PhonePe Transaction ID: T2609060355420328121514UTR / Reference Number: 015621537653
Status: Successful / Debited

I have attached the original screenshot receipts for both transactions as absolute proof of payment. Since the funds have left my bank account and the UTR numbers confirm successful transfers to your payment gateways, please stop sending automated replies.

Manually verify these UTR numbers with your finance team and credit the total amount to my account balance immediately.

I expect a human response and a swift resolution to this matter.

Resolved