Complaint #5 Raging Bull Casino

Support lied and gave misleading information

By Ivan I.

11 years ago

Message on forum

Hello, i asked for withdraw at Raging Bull Casino, for 350$, they rejected it and took 300$, giving me only 50$ back. I contacted live support before adn told them i used free coupon but they checked twice and told me i will get full 350$ after i deposit 21$ on their site. That didn't happened, but in other complain on askgamblers RBC quoted "Quote term 33 "in general terms and conditions: For free money coupons, and unless otherwise stated, max cashouts will be no more than 1X the bonus amount. For free money coupons below a value of $100, the max cashout will stand at $100." So, how i got 50$ if coupons give 100$? I would really like to get what i am promised, live support told me there is no way i wont get 350$ after i do first deposit, but they told me different story via e-mail. If they had to take money, why they left me only 50$ instead regular 100$? I would like to hear from RBC staff what is going on, since they wont talk about those 300$ taken from me. Thanks askgamblers, i will be patient.

Disputed Casino Raging Bull Casino

Reason Declined payment

Amount $100

Discussion

fb_10205958531234678

• 3 reviews

11 years ago

First, i'm glad you saw that even i didn't qualify i should not be given misleading informations from source we should trust most. Thanks for 100$, and if i decide to withdraw them, i will use Skrill. I will be glad to deposit anyways in your casino because i really like your games, and i would like you to make coupons/bonuses more clear, because that "withdrawable" text is misleading most time, so i can deposit with code and receive bonus which can be redeemed after played required number of times. Just to avoid future confuses. Thanks for your time, thanks askgamblers for great job you do for us gamblers, have a nice day all of you. You can mark this as resolved now.

Raging Bull Casino

• Representative

11 years ago

Hi fb_10205958531234678.

Thanks for furnishing me with the username. Firstly, I see that you originally did not qualify to receive the coupon which resulted in your win as it was an exclusive coupon, however seeing as you were given the incorrect information from my call center agents, I am willing to overlook the fact that you initially did not qualify.

I have gone ahead and adjusted your balance with a cashable $100. I will honor the withdrawal of a $100. However, you need to make a minimum verification deposit before we will process the withdrawal.

My suggestion would be to deposit via Neteller or Skrill as this will speed up the withdrawal process and result in minimal fees.

I look forward to hearing back fro you!

Best Regards
Jason

fb_10205958531234678

• 3 reviews

11 years ago

My username is Montenegreen.

Raging Bull Casino

• Representative

11 years ago

Hi fb_10205958531234678,

Thanks for bringing this to my attention. I think this whole mix up originated with the initial coupon that had the incorrect max cashout amount. You were 100% correct in stating the terms, the correct thing to do would have been to correct the issue there and then.

Please provide me with your username at the casino so that I can do a full investigation.

Anxiously awaiting your reply!

Best Regards
Jason

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'