I would like to inform you that we have run a full investigation and that this has lead us to conclude that you have violated our terms and conditions. In specific terms 47 and 48 of our general Terms and Conditions have been violated.
47. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as “multi-accounting” and as such is strictly forbidden.
48. In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.
Furthermore have you neglected to send us all the required documents to verify your account. In this you have violated terms 85, 86, and 87.
85 The Company reserves the right, at its sole discretion and at all times to request documents to verify the following:
a. the identity of the registered account holder;
b. the authorisation of the account holder to use a specific card; and/or
c. any facts and information provided to the Company by the Player.
Any such requests may be made whenever the Company deems necessary and we reserve the right to suspend an Account pending any investigations and verifications.
86 Condor Group has the right, exercisable at its sole discretion and at all times, to request documents necessary to verify the identity of the Account holder. This is carried out in order to ensure that payment of any winnings is being made to the correct person and/or the use of the Player’s Account conforms with this Agreement. For this purpose, We are further entitled, at our sole discretion, to require that You provide Us with a set of documents, which could include, but are not limited to:
a. a (notarized) ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise;
b. a (notarized) proof of address, by sending us a utility bill and/or bank statement not older than 2 (two) months;
c. a (notarized) proof of banking information you provided us with by either depositing or making a payout request is on your name; and/or
d. a verification of your phone number.
87 In the event You are not able to provide Us with the requested documents, within a reasonable time frame not exceeding thirty (30) days from the date of Our request, We may close your Player's Account and/or Your withdrawal may be refused and/or Your winnings can be voided. These consequences may also occur in the event the player is found to have supplied false or misleading information. Provision of a false or invalid phone number may additionally result in a delay in Your requests.
Relevant evidence has been submitted to Ask Gamblers on this.