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2Crazy Casino - Unfair confiscation of balance

RESOLVED

Complaint Info

Disputed casino

2Crazy Casino

Reason

Bonus removal

Amount

€ 3900

Posted on April 11, 2021

Hello. On 22nd of February I joined 2Crazy casino through a link from askgamblers. I made a 50€ deposit with Skrill but I didnt get the promised 150% bonus so I asked support if they could add it manually. Support told me they would add the bonus soon, and even add 20€ extra bonus with no wager. I was not told to wait for the bonus to be added, so I started playing after I got bored. I managed to win 600€ first on reactoonz 2 and later won ~2500€ from honey rush. After waking up next day support still hadnt added the bonus, so I asked if they could just not add the bonus and I could just withdraw my balance of 3914.60€, as it was marked as "Cash". I also said I could do the original wager once they added the bonus. It took few more hours after that, but when they added the bonus, they reset my balance to 125€ which to be fair is the original 50€ + 150% balance. I still feel that is unfair as I was never told not to play before adding the bonus and they said the 20€ extra bonus was wager free. I tried to find a reasonable solution with the casino directly, but I felt they just tried to wiggle their way our of winning my big win.

Posted on April 11, 2021

Kindly contact live chat support, we will try to resolve everyting.

Posted on April 12, 2021

I can say that the second time they were more willing to resolve this issue, and we may have found a resolution that makes everyone happy. I am now waiting on them to hold up their end, and will update here once they do.

Posted on April 12, 2021

Casino held their end of the bargain, this complaint can be considered resolved and can be closed.

AskGamblers
Posted on April 12, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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