What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

24Bettle Casino - Withdrawal was processed nearly 3 weeks ago but no funds yet

79 hours left for 24Bettle Casino to respond.
Follow
Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 1600
Posted on October 16, 2020

24Bettle told me they sent my withdrawal of 1600Euro by bank transfer to me on 30/09 and that it would take up to 5 working days. 5 days went by and nothing, so I asked 24Bettle for a proof of transfer from them to make sure it was sent and the information was correct. They refused and instead told me i need to speak to my Bank and get a letter to prove I haven't received the money. I got this letter and sent it to them and they said i now need to get my Bank to stamp the letter which was very annoying. So i phoned my bank and got them to post me another letter which has been sent to 24Bettle and now they are ignoring me.

Why would they say they sent the withdrawal when they didn't? Nearly 3 weeks for a Bank transfer is not possible. How hard would it be to send me a proof of transfer? Its a very fair thing to ask for. They are misleading me and delaying the process or they simply have no intention of paying out.

Posted on October 20, 2020

Dear Customer,

Just confirming that we have received your request and working on the best possible resolution.
Please, allow the relevant teams some time to perform the necessary checks.
We will get back to you shortly.

Sincerely,
24Bettle Complaints team

Posted on October 20, 2020

Hello you have been saying the same thing for 20 days just on repeat. I don't believe you are doing necessary checks. Its more than a coincidence that someone from Holland has just complained here for the exact same thing you're doing to me. Do you have the money to pay? Do you prefer to pay in instalments? Can you just be honest and straight with me PLEASE.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy