Complaint #154 24Bettle Casino

Withdrawal was processed nearly 3 weeks ago but no funds yet

By jamesdunne24

5 years ago

24Bettle told me they sent my withdrawal of 1600Euro by bank transfer to me on 30/09 and that it would take up to 5 working days. 5 days went by and nothing, so I asked 24Bettle for a proof of transfer from them to make sure it was sent and the information was correct. They refused and instead told me i need to speak to my Bank and get a letter to prove I haven't received the money. I got this letter and sent it to them and they said i now need to get my Bank to stamp the letter which was very annoying. So i phoned my bank and got them to post me another letter which has been sent to 24Bettle and now they are ignoring me.

Why would they say they sent the withdrawal when they didn't? Nearly 3 weeks for a Bank transfer is not possible. How hard would it be to send me a proof of transfer? Its a very fair thing to ask for. They are misleading me and delaying the process or they simply have no intention of paying out.

Disputed Casino 24Bettle Casino

Reason Delayed payment

Amount €1600

Discussion

AskGamblers

• Support Team

5 years ago

Dear @jamesdunne24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

24Bettle Casino

• Representative

5 years ago

Dear Customer,

First of all please accept our apologies for the delayed answer.

Allow me to inform you regarding your missing withdrawal.

We have run an internal investigation from the moment you have reported that you are missing a withdrawal that has been approved from our end.

With this investigation, we have discovered that there were technical issues at batch upload at our bank, which made certain payments not booked on the initial transfer and therefore were not sent towards your bank account. After this being done, we made another order of payment again on 20th of October 2020. This time it was a successful one and your winnings should reach your account shortly.

Please note that it was not in our intention to wait so long for your withdrawal and we are very thankful for your patience. We would also kindly ask you to keep us updated on receiving your winnings.

Sincerely,
24Bettle Complaints team

jamesdunne24

5 years ago

Hello you have been saying the same thing for 20 days just on repeat. I don't believe you are doing necessary checks. Its more than a coincidence that someone from Holland has just complained here for the exact same thing you're doing to me. Do you have the money to pay? Do you prefer to pay in instalments? Can you just be honest and straight with me PLEASE.

24Bettle Casino

• Representative

5 years ago

Dear Customer,

Just confirming that we have received your request and working on the best possible resolution.
Please, allow the relevant teams some time to perform the necessary checks.
We will get back to you shortly.

Sincerely,
24Bettle Complaints team

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

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24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

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In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

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24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

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Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

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4 days delayed payout

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Casino delaying payout of 550EUR

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05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

Money still did not arrive in my bank account. Today it's 35 days from the approved withdrawal of 550 EUR. If I write to the chat or to support they keep telling me things like "Please be more patient", "it's strange, money should be in your account already", and "Funds should be in your account very soon". Sorry, but I see over 70 complaints on AskGamblers about delaying withdrawal with the same problem so there is probably something wrong with their financial department and it must be resolved.

If they made a transaction it should be on my account in a maximum of 3 days, I have no unusual bank. From my side everything is ok.

So I am asking for help AskGamblers company because it's very frustrating and stressful.

Thank you

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I made a withdrawal for 950.26 euros on September 12, 2023.

It was approved quickly but I haven't received my money yet.

The casino claims that the payment has been successfully paid to me.

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I have provided the bank statement they requested. It shows that my bank account has not received that withdrawal.

Help me please!

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