Complaint #86 24Bettle Casino

Withdrawal pending for more than 72 hours

By nicky74

7 years ago

Hello askgamblers staff en everybody else visiting askgamblers.com.

I got no deposit freespins from 24bettle and made the wagering. Won 30 euro and requested a withdrawal. The withdrawal is on 'pending' for more than 72 hours.
The deposit i made was very fast , within 2 minutes the deposited money was on my account. I contacted the live chat, the live chat does not know why it takes so long..

Disputed Casino 24Bettle Casino

Reason Delayed payment

Amount €10

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

24Bettle Casino

• Representative

7 years ago

Dear Player,

You should expect to receive the payout by Wednesday, 19th June. Do not hesitate to reach out to our support if you have any additional questions regarding payout transfers. Our live chat is available from 12:00 until 00:00 CET and you can also reach us via email to [email protected]

@AskGamblers player has confirmed his request is resolved.

Best regards,
24Bettle Team

nicky74

• 1 reviews

7 years ago

My payment is approved. Thank you. Actually i thought the maximum payout was limited to the 1 euro bonus amount and the winnings with the 1 euro bonus amount x10 after wagering.
Happy enough that after one week the withdrawal is finally approved now lets wait for my BIG winning :-)
You can close the case, if my winning will not appear on my bank account i will open a case again.

AskGamblers

• Support Team

7 years ago

Dear @nicky74,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

24Bettle Casino Complaint Stats

Resolved 80 / 91

Avg. Amount $1,987

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 74 out of 85 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

24Bettle Casino Complaints

See all complaints for this casino

Delayed or not paid withdrawal

Hi,

I have made an withdraw on 1.9. and yet to date 10.9. I have not received it. I have send the casino all the KYC documents and got message 7.9. That the KYC process is ok and withdraw is accepted.

I have tried to contact the casino but have not gotten any answers.

I made another withdraw 7.9. And this one is still open, allthought the casino promises to handle withdraw requests in 48 hours.

Unresolved

€854

24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

Unresolved

€3,006

24bettle Condors Ltd is not paying out my fair winnings of 4646 EUR

In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

Unresolved

€4,646

24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

Unresolved

€1,313

Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

Unresolved

€620

4 days delayed payout

3 days have passed since the money from the payment did not reach my bank account, in support they write that everything has been completed on their part and cannot provide proof of payment, the account is fully verified, the bonus has long been won back, but there is no money in the bank account.please do something because they are not responding to my emails.

Resolved

€400

Casino delaying payout of 550EUR

Hi.

05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

Money still did not arrive in my bank account. Today it's 35 days from the approved withdrawal of 550 EUR. If I write to the chat or to support they keep telling me things like "Please be more patient", "it's strange, money should be in your account already", and "Funds should be in your account very soon". Sorry, but I see over 70 complaints on AskGamblers about delaying withdrawal with the same problem so there is probably something wrong with their financial department and it must be resolved.

If they made a transaction it should be on my account in a maximum of 3 days, I have no unusual bank. From my side everything is ok.

So I am asking for help AskGamblers company because it's very frustrating and stressful.

Thank you

Resolved

€550

9 days withdrawal pending

I made a withdrawal of €1550 9 days ago, my withdrawal is still open.

My game account has been verified and all documents have been approved just over a week ago.

I have been in contact with the live chat several times about it and they only promise to speed things up. But 9 days is a really long time to process a withdrawal.

This has not happened at any other casino.

Resolved

€950 payout delayed

Hi!

I made a withdrawal for 950.26 euros on September 12, 2023.

It was approved quickly but I haven't received my money yet.

The casino claims that the payment has been successfully paid to me.

I don't think it's actually been paid because bank transfers these days aren't just one or two days at most.

I have provided the bank statement they requested. It shows that my bank account has not received that withdrawal.

Help me please!

Resolved

€950

Payment payout delayed

I have passed all verification but was told that I have been excluded from a sister company. As per their terms and condition even if they close your account they will pay you out but all they have been doing is stalling it’s been 2over a month and a half now and they still claim is being looked at by relevant department. Please help me get my payout.

Unresolved

$4,800