Ag Awards

24Bettle Casino - Winnings still not aid in full after 40+ days

Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 800
pharaldo1 Netherlands Message
Posted on July 2, 2019

The casino 24Bettle hasn`t paid out the second installment of my withdrawal of 1800 Euro in total, which was requested on May 22nd. The first installment of 1000 Euro was received by me in good order begin of June, the second installment of 800 Euro was allegedly transferred on June the 17th (according to the casino).
On June 25th after contacting chat service a bank statement was sent by me to the casino that showed still no payout was received by me. I was informed that same day (25/06) that it has been forwarded to their finance department. Once there would be updates from them I would going to be informed. That was the last sign of life I received to this day.

pharaldo1 Netherlands Message
Posted on July 3, 2019

Today I`ve received an e-mail from 24Bettle, in which state the following:

regarding your Payout.
Our Financial department had investigated your missing Payout with our payment provider.
Unfortunately, your payment bounced back to us.
Your payment was processed once again on 02/07.
Please expect your winnings in the next 2 to 5 business days.

Therefore it is likely that later this week, or begin next week 24Bettle shall solve the matter.


Posted on July 3, 2019

Dear Player,

We have received your request and are gathering all necessary information in order to assist you accordingly. We will get back to you shortly on this.

24Bettle Team

pharaldo1 Netherlands Message
Posted on July 4, 2019

I have received the 800 Euro payout,
so this complaint is as far as I concerned solved

Posted on July 4, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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