please note that we have overlooked your case and we find no reason on operator's end for a complaint to be brought up over your case. Your payout request from the 3rd of August has been processed with approval in the allocated time frame of 48 hours.
On the same time after the payout has been approved you have been informed that since your winnings come from no deposit free spins offer they are limited to 20 euro as per our Bonus Terms. Along with this information, you have been also
requested to provide 24Bettle with your verification documents so we can finalize the payment transfer.
It has taken you in total 28 days to provide the requested documents. Once we have received them within 24 hours your account has been verified. This explains that the delay was solely caused from your end and 24Bettle has been on track on responding
to your requests in timely manner. Should you have provided the documents at the time they were requested, this verification procedure would not have taken so long.
Furthermore, I would like to inform you that your account has also been closed after your request on the 5th of September. Following up on your closure request, you have been given the above information after stating that you are not happy your payment is delayed.
We would like to conclude that your payout is already scheduled to be wired since your account verification has completed and it will reach your account shortly.