Complaint #112 24Bettle Casino

Verification and payment nightmare

By Mehmet Nuri S.

6 years ago

I have register on 24bettle.com and deposit with welcome bonus. I did the second deposit without bonus and start play; I had some winnings; I wanted to withdraw and saw that was not available because of wagering. I saw that the bonus from the first deposit was still active because something like 0,20 cent was left in account from the pervious bonus. I didn't like it, but I played further and lost all money. After that I had sent a mail to support clear my account from the pervious bonus, because there was still like 0,20 scent left. The support has cleared my account from the pervious bonus and confirmed with an email. After that I deposit 1k with no bonus. I checked in my account the money was free of any wagering I could just withdraw. I played Gonzo's Quest and when I made it 1,5 on my account, I requested withdraw. The all money was available for withdraw. They congratulated me the winnings and they would process the withdraw in 48 hours. It was on 30 December 2019. They asked some documents verifying such, screenshot of skrill, Muchbetter, Passport copy, address proof and bank statement. All documents were ok, but they asked a screenshot of Muchbetter which must show my phone number/email and transfers to Condor limited. I send all screenshots possible of app of Muchbetter but there was no screenshot that fulfill their standards. I asked a few times to send an example of the document that they request and finally they send me that. It was not a “screenshot” but a document only support of Muchbetter can provide it. Anyway I get this document from Muchbetter and send it on 24 January 2020. Then 24bettle.com support did not answer my mails more than a week about my withdraw. 24bettle cancelled and blocked the amount on Saturday, 1 Feb. 2020. I send them on the same day explanation otherwise I would start a complaint. Then 24bettle support answered my mails after minutes and wrote that “you will received great news soon”.

Support gave this answer on Monday 3 February at 9:30 " Kindly be informed that our legal department reviewed your account and concluded that your wagering requirements are correctly calculated." I have asked an explanation and documentation about this, which 24bettle has never provided. They can't because the deposit was with no bonus. They don’t explain which wagering, how much wagering, how can they cancel the pending and blocked with wagering.

After a lot of different accuses about 5 weeks of verification process, 24betlle gave the following answer: " reviewing documents is extensive work and they have to be verified by several people". I play more 10 years on online gambling websites. I have verified account by more MGA licensed operators. I have more companies, bank accounts, online e-wallets... I have traveled to a lot of countries and asked visas. Truly never experienced such a verifying process. And all this for my winnings of 1,5k (less than my total deposit amount) back to the same account that Condor Limited has received deposits?

Disputed Casino 24Bettle Casino

Reason Verification issues

Amount $1000

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

rodiboer

• Netherlands

6 years ago

Dear AskGamblers and 24bettle.com,

1. I have received 1k on my account after 7 weeks and more 60 mails.
2. As I wrote many times, I start my complaint by askgamblers and MGA. Askgamblers has accept my complaint thanks. MGA and redirected me IBAS and IBAS still did not respond.
3. In this time 24betlle has blocked my money, and I had to play to wager a bonus that they have added my account. I had asked them many times to remove bonus from my account, but 24bettle waited till they cancelled my withdraw after 1 month and blocked with bonus.
4. I have unsubscribe by thier emails but on the website it give constant error. I have sent them many emails to remove my email from thier email list; they confirmed that but I get even today offers.
5. As I have wrote in mails, I gave this case to the gambler lawyer in Malta to open legal case against 24betlle and MGA. From now everything will be followed up by the lawyer.
I hope the case will give a serious signal to all operators that are abusing their license and postion.

Thanks to Askgambler for cooperation.

Rodiboer

AskGamblers

• Support Team

6 years ago

AskGamblers Complaint Team is using this occasion to confirm that the 24Bettle Casino has processed the payment on the 18th of February, due to information provided on behalf of 24Bettle Casino management.

Dear @rodiboer,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know when you get the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

24Bettle Casino

• Representative

6 years ago

Dear Player,

Due to our internal procedures we're not allowed to display the internal accounts screenshots online, however a relevant proofs have been sent to Askgramblers team and they will be able to answer on correctness of above stated information.

Sincerely,
24Bettle Management team

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

See all complaints for this casino

24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

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24bettle Condors Ltd is not paying out my fair winnings of 4646 EUR

In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

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24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

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Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

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05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

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