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24Bettle Casino - Unpaid winnings

RESOLVED
someguy4321 New Zealand
posted on December 23, 2018.

I am still waiting for my unpaid winnings from 24Bettle casino. Every time I contact their 'live chat' they always respond with "we'll follow up and contact you". I've contacted them 6+ times with no resolution.

Owing Payment details are below:

€1038.25 Withdrawal 5b14f4930b511 approved

Their "finance team" was meant to pay me but for some reason I was never paid. The first payment attempt was sent to the wrong person (after I had given them my correct bank account number?!) and the second payment attempt 'bounced'! After that I heard nothing more from them!

AskGamblers
posted on December 28, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

someguy4321 New Zealand
posted on December 31, 2018.

Good news all! Today I received payment via skrill! (Less 100 euros for transaction charges etc - grrr).

Last night I contacted 24bettle's live chat and explained this late payment (again) and this complaint was posted here on Askgamblers. Their help desk said their "player services team" was on the case - perhaps a step-up from their "finance team".

Long story short, I got paid 6 hours later via skrill!! Case closed!! 6 months waiting for one payment yet it takes a second to deposit on their site. Go figure!!

posted on January 1, 2019.

Dear Someguy,

We are happy the issue is resolved!
nothing but good for you in 2019 :)

someguy4321 New Zealand
posted on January 1, 2019.

I was stunned!! I received the money 6am on the 1//1/19!! What are the odds?!?!? As you say 2019 is my lucky year!! :)

AskGamblers
posted on January 3, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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