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24Bettle Casino - Pending withdrawal for 5 days

REJECTED
Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Mook Netherlands
Posted on July 1, 2020

Hi,
So I have a made a withdrawal on June 25th. In the time I am writing this it is still pending.
Mailed them, chatted with them every day. Everytime they say the same. This is email response from the casino.

Dear Martijn,

Thank you for your email!

After checking your account, I can see it is indeed still pending. Please keep in mind that our finance department may need a little bit more time than 48 hours to approve and process withdrawals, as it is stated in our terms and conditions.

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,
Helen
24Bettle Players support
24 Bettle

""

Ask Gamblers I need your help since they won't accept my payout!

AskGamblers
Posted on July 1, 2020

Dear @Mook,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on July 15, 2020

Dear all,

This complaint has been reopened as per 24Bettle Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on July 15, 2020

Dear Player,

Our Financial department have checked your Pay outs and at the moment there are no opened Pay outs.

All of the previous Pay outs were cancelled from your side.

Please let us know how we can assist you further.

Sincerely,
24Bettle Management team

AskGamblers
Posted on July 15, 2020

Dear @Mook,

Please let us know if there are any updates regarding your ongoing complaint and clarify whether you have cancelled your payment.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

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