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24Bettle Casino - No money on my bank account yet despite them claiming I have been paid

RESOLVED
Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 490
crfcb99 Netherlands Message
Posted on July 17, 2019

Hello, 13 days ago on 3 July I maked a withdrawal 490 euro. It was Wednesday, so to this casino policy I have to wait 48 hours to approve my withdrawal. Of course they approved it next week Monday. So it was 8 of July, so from the moment they approved it with bank transfer is 5 days to receive money, yesterday I talked to some man on the chat and he said it’s not possible that I didn’t receive money yet. And I have to send bank statements to prove them there was no withdrawal on my account because they had to make a investigation. When making deposit there is no problem but when I won some money than is a problem withdrawal. It’s already two weeks. When I’ll get my money back?

crfcb99 Netherlands Message
Posted on July 18, 2019

It’s done. I received a money transfer right now. Thanks a lot

AskGamblers
Posted on July 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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