Hello, 13 days ago on 3 July I maked a withdrawal 490 euro. It was Wednesday, so to this casino policy I have to wait 48 hours to approve my withdrawal. Of course they approved it next week Monday. So it was 8 of July, so from the moment they approved it with bank transfer is 5 days to receive money, yesterday I talked to some man on the chat and he said it’s not possible that I didn’t receive money yet. And I have to send bank statements to prove them there was no withdrawal on my account because they had to make a investigation. When making deposit there is no problem but when I won some money than is a problem withdrawal. It’s already two weeks. When I’ll get my money back?