24Bettle Casino - Mission impossible with account closure request and refund of €121 balance

Dear Customer,

please note that your account cannot be reopened. Following up our responsible gaming policies and procedures and upon your own request on 31 July 2020 your account was closed for the period of minimum 5 years.

With regards to the remaining balance of €120.20, note that these funds are today requested to be issued to the bank account you used for your previous payouts. The transfer should reach you within the next 1-3 business days.

Should you have any questions or concerns, please do not hesitate to contact us directly on compla­int­s@c­ond­or-­gam­ing.com or suppor­t@2­4be­ttl­e.com.

Kind regards,

24Bettle Complaints Team

Dear @24bettle thank you for your response in relation to funds to be deposited to my bank account in 1-3 days .

AskGamblers can I ask please to keep complaint open and once money has been paid to account, I will notify straight away and except the matter closed

@askgamblers still no money in my bank account

@askgamblers from message posted by @24bettle on the 06 August still no money lodged in my bank account

@askgamblers date 12.08.2020, still no funds transferred to my bank account

@askgamblers I can state that I received my money to my bank account today and have this matter closed.

Secondly can I say that as players and members of this community of askgamblers that reviews that’s conducted by yourselves related to this company in question and overall rating be looked into as it’s very concerning that the same complaints are consent and mark rating has not changed in some time to make players aware of these problems.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.