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24Bettle Casino - €1,800 withdrawal still not received after 10 days

Complaint Info
Disputed casino 24Bettle Casino
Reason Delayed payment
Amount € 1800
Kyletje Netherlands Message
Posted on November 13, 2018

November 3 I pay out a sum of 1800 euros. after an account verification that went well. After a payout you have to wait 48 hours and then they start the process. So I have to wait and see when I see this amount on my account, unfortunately that is not the case after the 5 agreed days. Now 10 days later I have still not received the amount .. According to 24Bettle something went wrong with their payment provider. Can happen but I still have no reaction and I feel completely powerless I want this to be solved! Unfortunately, I never have problems paying out with other bookmakers.

Regards kyle

Posted on November 24, 2018

This complaint has been reopened as per 24Bettle Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 24, 2018

Dear @Kyletje,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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